I don't get it??

[maxmaxc]

I recently sold an item. The buyer then said, the he made a mistake and did not want to pursue the item. I said fine however , why is it up to me to cancel the transaction? Because when I did, the seller (who changed his mind) had to agree to cancel the transaction. How does that work? It should be the other way around, should it not?

[harley_babes_hoard]

yes the seller has to initiate the cancellation and buyer has to agree to it. Otherwise some suspect sellers could just cancel purchases if they don't get the price they like etc. When a buyer asks for a cancellation though always make sure you tick the option that says buyer changed their mind.

[thecatspjs]

I agree OP, I think there should be an option where buyers can send a cancellation request to the seller - and then the seller can respond through the request.

Makes no sense IMO that a seller has to initiate a cancellation at a buyers request that then gives the buyer the option to decline, or ignore for up to 7 days before the seller can close the cancellation.

A seller who initiates a cancellation at a buyers request also gives up their opportunity to turn it into an unpaid dispute if it does go ignored by the buyer beyond 4 days.

[maxmaxc]

And don't forget that if the buyer wants to play 'funny buggers' and does not respond, the buyer loses their listing fee (and seller did nothing wrong???)

[ajarnjenny]

Yep, been there, done that. Buyer tells you they made a mistake by buying and then declines your cancellation request.

 Who would know why they do that?

[thecatspjs]

Had a few of those in my time and usually for some of the most expensive items on my IDs.

[davewil1964]

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@maxmaxc wrote:

And don't forget that if the buyer wants to play 'funny buggers' and does not respond, the buyer loses their listing fee (and seller did nothing wrong???)

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Close. If the BUYER rejects the request the SELLER loses their FVF. Unless the SELLER rings eBay and points CS to the message(s) from the BUYER requesting a cancellation.

If the BUYER does not respond within 7 days the SELLER can close the case and get their FVF refunded. or it might be automatic.

eBay NEVER refund listing fees. The end result is the same as if an item didn't sell (which it didn't) - eBay do not refund listing fees. Probably because they are fees for listing. A bit like the charge for a newspaper classified. The charge is not contingent on sales, nor the number of tyrekickers the lister gets.

[phorum_junkie*]

A seller does not have to offer the buyer a cancellation, they can, and should, ope an unpaid item dispute and then the buyer can continue to choose not to honour the deal and pay or they can cop the unpaid item strike that they deserve.

[thecatspjs]

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@phorum_junkie* wrote:

A seller does not have to offer the buyer a cancellation, they can, and should, ope an unpaid item dispute and then the buyer can continue to choose not to honour the deal and pay or they can cop the unpaid item strike that they deserve.

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However, regardless some sellers operate from more goodwill than the position you advocate PJ and do send a cancellation if a buyer requests to cancel a purchase

.

It would make sense IMO, given the DEFECTIVE DEFECT system that will be in play, that buyers could access a request to cancel at their end, so that if the seller accepts they can recoup their FVF and relist item straight away, instead of having to wait it out for a buyers response.

[digital*ghost]

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@phorum_junkie* wrote:

A seller does not have to offer the buyer a cancellation, they can, and should, ope an unpaid item dispute and then the buyer can continue to choose not to honour the deal and pay or they can cop the unpaid item strike that they deserve.

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True, but the situation sometimes calls for a cancellation over a UPI - I had a newbie buy one of my items twice recently, with payment coming through only for one, (joined the same day they purchased and definitely a new to ebay account, not a new ID). It actually took several messages back and forth to clarify the situation with them, and I walked them through how to cancel it, where they can look to find both tranactions etc etc

As this was their first buying experience on eBay, the last thing I would have wanted to do is go the UPI route, and they were genuinely appreciative that I took the time to help them through the whole process - end result is someone who hopefully had an overall positive experience on eBay, and has a bit more knowledge on how to navigate the site, where to find things and so on. 

If I send a buyer an cancellation request, I always mention that it will remove the item from their "awaiting payment" list (i.e. removes their obligation to pay), so it's something they get out of it... 😄 and as a matter of courtesy, that it would be sincerely appreciated if they could agree to the cancellation request at their earliest convenience - thankfully so far, not a single buyer has declined a request, though I did have one that was ignored so I had to close it myself, but the rest have agreed within half an hour.