I got my account restricted [MC011] and someone else got their account restricted because of me

[leawinter84_seller]

First and foremost, hello fellw eBayers, this is actually my first post here. Most of the time I usually just read through everyone's posts here but this time I think I really need some advice on what to do as this situation is quite peculiar. Also I have to apologise for the wall of text in advance!

So..., just some background information about my account, I've been a member since early 2013 and most of the items I've sold consist of laptops/gadgets/games and PC parts. 

Now, my account's performance is excellent.

- My current seller level is Top Rated 

- My transaction defect rate is 0.49% (only 1 out of 204 transactions)

- Late shipment rate is literally 0%

- Cases closed without seller resolution is also 0%

- My return rate is 1.49%, which is 3 out of 201 transactions. 

With that kind of performance, the last thing I thought I would get from eBay is a restriction but here I am, getting restricted for some reason. 

My eBay account got retricted (MC011 - I can still buy things but I can't sell) on 6th of September 2019 and eBay emailed me this:

A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email..
- We have credited all associated fees except for the final value fee for your listing(s).

To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.

To learn more about eBay's User Agreement, go to:
http://pages.ebay.com.au/help/policies/user-agreement.html

To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.

If you'd like to fax the tracking information, send it here:
eBay
Attention: SRM Appeals
(801) 880-7018

To upload tracking to my eBay:
1. Go to My eBay. You may need to sign in.
2. In the "Activity" tab, click the "Sold" link..
3. Select the item(s) for uploading.
4. Click the "Add tracking number" button.You'll be redirected to the Add/Edit/Delete Tracking number page, where you can enter tracking numbers for the selected carrier.
5. Enter the tracking information.

If you use Selling Manager Pro to manage your orders:
1. Go to Selling Manager Pro > Sold.
2. Select the appropriate item(s).
3. Click the "Add Tracking Number" button.

When you submit the tracking number, it will be displayed below the item in My eBay "Sold" (for the seller), My eBay "Won" (for the buyer), and the View Order Details page (for both seller and buyer).

So, first of all, right after I got this email from eBay I replied to the email on that very same day and I've attached 4 Australia Post postage receipts along with my email as proof of tracking number/postage of my items. However, this was more than a week ago (on 6th of September 2019) and I still haven't got any reply or update ever since. 

I've already contacted another eBay representative 2 days ago (on 12th of September 2019) asking them for an update and after waiting for another 2 days I called them today and I've sent them another email asking for a follow up and I've attached another proof of Australia Post postage receipt that I have. 

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Now, as if it's not bad enough, an acquaintance of mine who has a completely different eBay account somehow got restricted today as well. I talked to him and apparently after he asked eBay on why his account got restricted, it appears that eBay restricted the account because his account is somehow related to my eBay account. 

This isn't true AT ALL because his eBay account:

- is under a completely different name

- has a different phone number associated with it

- it's associated with his home address/email address which are completely different from mine

- is associated with a different PayPal account. 

However, we used to live together years ago and maybe that's why his account got restricted as my eBay account was still under his address? I don't know...., I remember that I changed my eBay account's address right away after I moved out. 

Now I've called eBay again just recently asking them to find a supervisor who can call me back but at this point I don't know what else I can do 😞 

Is there anyone who's been through similar situation? Any advice will be appreciated!

[collect247]

OP hasn't been permanently restricted as they still have listings running but **bleep** me how this looks so dodgy and these days ebay just gives them a slap on the wrist.

I'm starting to get so mad at how ebay are handling these situations where bad sellers are being caught out and not being punished and yet decent sellers are thrown to the wolves.

I hope that ebay one day get what they deserve,too many bad people are running the show and make up the rules as they go along.

Seriously ebay wake up I'm sick and tired of having to complain to you about all the mistakes lol.

[padi*0409]

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@collect247 wrote:

OP hasn't been permanently restricted as they still have listings running

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Yes crow, but only on one of the accounts and not auctions, just 4 BINs. 

[collect247]

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@padi*0409 wrote:

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@collect247 wrote:

OP hasn't been permanently restricted as they still have listings running

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Yes crow, but only on one of the accounts and not auctions, just 4 BINs. 

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Hi Padi

Yes that's correct as with BIN listings members of your family and friends are permitted to buy from you.

But still OP shouldn't be allowed to sell at all.

[*tippy*toes*]

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@collect247 wrote:

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@padi*0409 wrote:

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@collect247 wrote:

OP hasn't been permanently restricted as they still have listings running

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Yes crow, but only on one of the accounts and not auctions, just 4 BINs. 

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Hi Padi

Yes that's correct as with BIN listings members of your family and friends are permitted to buy from you.

But still OP shouldn't be allowed to sell at all.

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Yeah, but what the heck are "random place holders"? They are dummy listings I'm assuming, which is yet another violation of policy. The poor OP and all his accounts are in for some serious issues in the coming weeks. I can't report the dummy listings from this account, but I'm sure most people here can.

[collect247]

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@*tippy*toes* wrote:

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@collect247 wrote:

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@padi*0409 wrote:

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@collect247 wrote:

OP hasn't been permanently restricted as they still have listings running

---

Yes crow, but only on one of the accounts and not auctions, just 4 BINs. 

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Hi Padi

Yes that's correct as with BIN listings members of your family and friends are permitted to buy from you.

But still OP shouldn't be allowed to sell at all.

---

Yeah, but what the heck are "random place holders"? They are dummy listings I'm assuming, which is yet another violation of policy. The poor OP and all his accounts are in for some serious issues in the coming weeks. I can't report the dummy listings from this account, but I'm sure most people here can.

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It's either a zero amount or the thing that you put on your table lol

[k1ooo-slr-sales]

Yeah, but what the heck are "random place holders"?

Well, they must be a 'thing' as there is another seller who has listed one! 

[k1ooo-slr-sales]

don’t worry, be happy!

https://m.youtube.com/watch?v=d-diB65scQU

[collect247]

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@gutterpunkz05 wrote:

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@padi*0409 wrote:

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@thegatherer2307 wrote:

Hi there mate, 

Yep, that right there is my backup eBay account ^^ . and I was supposed to post from this eBay account, my apologies. No no, my acquaintance and I are not that close and he doesnt' even know that theGatherer2307 is me until this morning so yeah, we never bid each other's auctions and I never buy anything from his eBay account. 

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Ok, but have you ever bid on your own auctions with the ID you started this thread with, or from this account to the other ? Because this looks a bit suspect to me...........

             

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A lot more like this one.  I think one  had 100% activity with this seller.   40 Bids  on 2 Items  and 3 retractions

feedback  86%

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There isn't anything to be suspect about it's there staring us all in the face lol the OP is a mastermind shill bidder that has been caught out lol big mistake coming here to the boards crying foul and then being busted lol.

[performance_parts_clearance_centre]

The OP has gone strangely silent...

[k1ooo-slr-sales]

I don’t think they are a mastermind.  The evidence seems to show extensive shill bidding with multiple shilling accounts, but a mastermind would not have put themselves in a position to have been outed.