on โ20-09-2014 09:11 AM
hi, i think i have a buyer that is taking advantage of the fact that i offer free postage (no tracking). I have sent two lots of item so far and buyer is claiming that nothing has shown up. I have confirmed postal address with buyer and had sent both items to correct address.I find it difficult to believe that australia post has lost this item twice as i have never lost anything through aust post in 41 years. Im willing to send another item (with tracking) but am wondering if there are any othe options available.
Thanks paul
on โ20-09-2014 09:19 AM
Aus Post may not be losing the item, it could be getting pilfered from the letterbox. There's not a lot you can do. Take the risk and send low value items without tracking and refund or replace if they disappear or send everything with tracking.
on โ20-09-2014 09:24 AM
Helpful, Thankyou
โ20-09-2014 09:31 AM - edited โ20-09-2014 09:31 AM
I would refund and politely say due to the fact there are problems with mail not being delivered to her you can no longer send any items. I would also tell her that you will refer the matter to Australia post to investigate. See if they magically appear.
on โ20-09-2014 09:32 AM
If you send all your items at large letter rates you could complete a DIY lodgement form and ask if your PO will stamp it as proof of lodgement. If they agree. it will give you seller protection for PayPal Item Not Received claims but will not prevent bad feedback or lost repeat buyers.
on โ20-09-2014 09:38 AM
on โ20-09-2014 09:42 AM
Someone a while back suggested to resend items care of the post office if something whent missing. I have never had two lots go missing before but I have had customers contact me and say that both the original and resend have arrived at the same time (over a 3 weeks span) and offer to pay for the extra item. It has actually happened a few times.
on โ20-09-2014 10:01 AM
no use to you now, but in future I recommend that if you send any item a second time - always use a tracking method, even if you are out of pocket.
on โ20-09-2014 04:00 PM
on โ20-09-2014 04:16 PM
Hi,
I post alot of items in envelopes and all i can say is NEVER USE STAMPS, make sure that when you lodge it at the postoffice that it has there printed sticker on it and make sure you take a photo clearly showing the address as well as the sticker, have had this happen before and was told via paypal that this in there eyes is a form of tracking with the reciept and will favour you if a dispute is started, have had about 10 people in the last few months claim they never got there item and lodged disputes with paypal and each one was favoured in my case ๐