I have been Threatened

[2012dkrki]

ive sold an item and now the person who bought it has broken it and wants a refund after 1 week...i said no as they have damaged the item and i will give a part refund(not full)...they are not happy and have threated to break my legs,send bikies over,throw bricks at my house windows and basically threated to bash me if i dont give full refund...please note that these are 16 year old kids that had a fake address and contact details on ebay so i only have their phone number and also rego plates of their mums care(when she drove them to pickup item from my place)

What would you do in this situation?

[amber-eyed-girl]

Keep copies of all your emails.

Don't talk to them anymore, report them (with all correspondence) to eBay. Customer service is top right, then contact us, then in a few steps you'll get a code and phone number to call.

If you don't get a phone number, go back and try other options until you do.

Speak to your local police and tell them exactly what the threats are, if you seriously feel they're going to come after you. See what the police think. Give them the registration.

That's what I would do, but I hope there's someone else who can advise you better or in more detail, reading that I'm a bit in shock. That's horrible.

If you do believe you're in danger, do the above but consider the refund. Noone should be rewarded for threats, but your safety is most important here.

[2012dkrki]

yeah...im a bit concerned about them damaging my house

should i give them a refund in hope they still wont do something?

[2012dkrki]

lucky i have their registration number from car...they saw me take a photo of it and asked me why i did  and they werent happy i did....most likely they wont do anything as they know i have their car rego

[amber-eyed-girl]

You'd have to decide yourself there, on exactly how what they've said comes across to you. Do you think it'd all go away if you do?

Does it sound serious, or just a couple of kids being stupid (in a very nasty way)?

That's why I think maybe discuss it with someone who knows about these things better like the police, if only for advice.

If you give them the refund, that's probably all they want, but keep any emails and the registration photo.

[2012dkrki]

well they might still do something stupid even if i do the refund.....to me it sounds 50/50

I just dont like being bullied into doing something cause of a threat

i have spoken to police who said to ring them if problem arise(ie they come)...they said to call 000.

these kids mum even rang me to threaten me and tell me off(in a very horrible manner saying words in an unlady like way)

[2012dkrki]

please note that item was $280 and now because they have damaged it i will only get maybe half so if i refund full i will lose $140...

not fair really

[amber-eyed-girl]

yeah I know, it's not right, but if you think it might resolve things, I guess do it.

Put them on your blocked bidders list so they can't do it again and tell eBay what happened.

All I can say is your safety is the concern...I hope someone else can give some advice here too.

[cq_tech]

Personally, I wouldn't give in to intimidation of any sort, but would immediately make an official complaint to the police in person, and give them a copy of the photo of their rego, and whatever phone number you may have for them.

[amber-eyed-girl]

Did they pay with Paypal?

I don't know if that would make a difference for you in terms of the funds, if you get Paypal to handle the refund process.