I have refunded a Buyer but I sent the refund through PayPal instead of through Refund Request.

[jansmusic2005]

I have refunded a Buyer for an Order lost by Australia Post, but I sent the refund through PayPal instead of through Refund Request. I have messaged the Buyer and included the PayPal Receipt but they are not responding. Now eBay is messaging me to resolve this Refund Request but there is no way I can resolve it from my end, or contact eBay, and the Buyer isn’t responding. eBay has frozen my funds until this is resolved. Can anybody tell me where to go from here. 

[lezned-toycollector]

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@jansmusic2005 wrote:

Yes, that’s correct. I always use the Buyer's given phone number to refund any amount via PayPal because of excess shipping paid when I use Combined Shipping.

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IMHO, that's just playing with fire...

The following is C&P from the "Payment dispute seller protections" page

Excluded transactions

Transactions where the seller issued a refund outside of eBay