I listed some items and said it is pick up only. The person wants me to post to the next state.

[warrebeikof0]

I listed some items for sale on ebay which stated pick up only. The person placed their bids and I thought great but then they want postage to another state which they said they can pay but I am too busy at the moment to send via post. What should I do?

Cheers Warren

[3dropbears]

When I selected "something wrong with the address" I didn't get an instant fee credit. Message was "Your order cancellation is pending" buyer has ten days to confirm. Asked eBay, they said it takes 24- 48 hrs to show on their system. They weren't able to see that I had issued the refund at my end. They said the refund has to go through and show up on the buyer's account, then the transaction will be cancelled completely, and that Paypal will send you an email notification once refund is completed.

It sounds like it will trigger the system to issue a fee credit once the funds have arrived back to the buyer and won't require the buyer to actually confirm anything. The money being in their Paypal account will confirm it.

At my end now it says: Thanks. You refunded the buyer using PayPal on 15 June 2018. We'll let you know as soon as the refund is complete. Your cancellation reason : Something was wrong with the buyer's delivery address

On my seller's page it says "eBay note: We're just waiting for the buyer to confirm they received a refund for this order."

and in Paypal it says the order has been refunded but is pending.

[3dropbears]

I asked C.S about blocking interstate buyers and was guided to eBay's Business Policies feature.
It may be helpful. Does anyone know if it stops bidders being able to bid if their location is excluded?

You can specify exclusions of locations you will post to, so it's a default automatically stated in your Postage and Handling tab on all your local pick up only listings.
You have to opt in, it is free to all sellers on eBay.
https://www.bizpolicy.ebay.com.au/businesspolicy/policyoptin

You can create a policy for local pick up and then select all the countries and states you won't post to. All my local pick up listings now say:-

Posting to: Will arrange for local pickup only (no postage).
Excludes: Adelaide Metro, Brisbane Metro, Melbourne Metro, Northern Territory, Perth Metro, QLD Far North, QLD Regional, QLD South East, SA Regional, Tasmania, VIC Regional, WA Regional, WA Remote, Africa, Asia, Central America and Caribbean, Europe, Middle East, North America;, Oceania, Southeast Asia, South America

[dazzledayz]

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@3dropbears wrote:
I asked C.S about blocking interstate buyers and was guided to eBay's Business Policies feature.
It may be helpful. Does anyone know if it stops bidders being able to bid if their location is excluded?

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It does work so you should be fine with distant buyers though it won't stop buyers on the other side of town trying it on.

Sellers of plants that are prohibited in certain states use this feature quite successfuly.

[3dropbears]

Thanks for that. I'll use it from now on. Probably need to be able to set a "within 5km of my postcode" restriction sometimes.  It's incredible the number of buyers that bid without even looking up where the suburb is, or not even reading the description.

[brerrabbit585]

I meant to tell you about business policies the other day and blocking certain states/regions, but I thought it might be too complicated for you. Glad to see you got it figured out.

[3dropbears]

Thanks. It'll be useful.  Glad they have this, still think it would be helpful to block in buyer's requirements.

I've still managed to have someone bid from Canberra who can't pick up. .99c item, bid on it four times.

Unfortunately low priced auctions seem to attract a certain type of bidder.. and some of the one's who go for cheap items seem to like trashing a seller's ratings as well. More fool me for listing cheap, in the hope some items will be reused, rather than thrown out.  Am not at all impressed with eBay's feedback system, but that's a whole other thread. . .

[tennis_sweetspot]

So what ebay would not delete neg feedback given cause you would not post?

[3dropbears]

Am waiting for it to be reviewed. The buyer was so irate, then left a comment that I was hostile.  It's all in the eBay messages though. The only one who was hostile was the buyer. She seriously thought after I had contacted and said it's pick up only, no post, that she could wait two days, pay $5.50 and then expect me to post it interstate.  Then was angry that I wouldn't post, when she'd tried to manipulate me and been emotive.  It's quite an email she sent to let me know that she was goimg to attack my ratings..

Irresponsible buyers are given too much power by being able to leave negatives out of spite. The whole thing is pretty twisted. The refund is still pending too as the buyer hasn't confirmed.  I don't get why thay have to confirm in this instance. They're not going to.

I have to laugh a bit at the stupidity of it though, I had 100% positive feedback all five stars until this.. I ended up just donating the item.

The buyer can buy them new for $20 each from China anyway and have them posted. I listed them for 1c. Lesson for me.

[3dropbears]

Would help if local pick up only items could be listed without having Paypal as a requirement. This would mean buyers like this can't live in another state and just pay with Paypal thinking they can make the seller send the pick up item to them. . and we can put in an unpaid case so they can't leave feedback anyway.

If a buyer breaches the contract and doesn't pick up, then they should be blocked from being able to leave feedback, just like an unpaid case.