I need help! Return gone wrong

[robbyxie]

I recently sold a really expensive lens on EBay, to a US buyer, all seemed good and then 2 weeks after the package was delivered the buyer issued a return request saying the lens was faulty. After issuing the request they didn’t respond to any of my questions to know more about the issue, and eventually just raised a case with EBay. EBay ruled in favour of the buyer, so now I have been charged a full refund for the lens. It’s now been a further two more weeks and I haven’t received the lens. The buyer has not responded to me for over a month now and I don’t think they’re going to send back the lens.

so long story short, I’ve lost a lens (that sold for $1,400) and paid over $300 in eBay fees out of pocket for the sale. 

Im trying desperately to resolve this with both the buyer and eBay but nobody is responding (it’s impossible to reach someone that is a human at eBay) I don’t know how I can resolve this.  Can somebody help? 

otherwise I guess I’ll have to go via VCAT.

thanks in advance for your help everyone. This has been an incredibly stressful process for me.

[robbyxie]

This will be my last post to this thread. I just wanted to offer my update to other sellers also getting caught by scammers on eBay that this is another avenue to take if eBay will not respond directly to your enquiries (a highly likely outcome).

If enough people take this action who knows what will happen. Maybe eBay starts getting flagged as a suspicious company by financial insitutions, maybe when if it actually affects them they’ll actually take this feedback on board and handle complaints properly like any consumer facing organisation should.

Personally, I just don’t want anybody else to go through what I had to. It’s a horrible experience.

[gutterpunkz05]

Agreed it is not a nice experience, never is.

The problem is that  ebay is the one out of pocket.

The buyer has the goods and their money back

You have your sales funds.

Far easier to fight the buyer than ebay.

If your lucky ebay might let it slide, but don't count on it.

[twyngwyn]

I agree....but where is the accountability? This is a totally c r a p scenario

[davewil1964]

Personally, I would never go through it. Because I would use the tools eBay give me, rather than ignoring return requests and them claiming you were hard done by.

You might have eventually been refunded, but you are liable under eBay's T&Cs, the ones you agreed to, to resolve issues through eBay. Which you didn't.

[sugar249]

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@davewil1964 wrote:

Personally, I would never go through it. Because I would use the tools eBay give me, rather than ignoring return requests and them claiming you were hard done by.

You might have eventually been refunded, but you are liable under eBay's T&Cs, the ones you agreed to, to resolve issues through eBay. Which you didn't.

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exactly, the process is their, it is sad that the bank caved in.