I sold a car and the buyer (who has a 0, so is new) has not contacted me

[highhorse2015]

I sold a car and the buyer has not responded or contacted me. Problem is they have a 0, so are new, so they wouldn't really care if they get a strike against them.  They also live interstate. I didn't put on my conditions that buyer must make contact within a certain time frame. Am I in my rights to tell them they have 72 hours more to contact me or I'll be left with no choice but to cancel the transaction? Also in doing this am I also opening myself up for neg feedback? Last time I had a seller refuse to pay (changed their mind) I opened a case against them. Then they left neg feedback despite ebay stating this can't happen. When push come to shove, ebay made 7 different lame excuses and refused to remove the feedback even though every 7 excuse was invalid.

[thecatspjs]

The way I do i is:

Day 1 after sale send an invoice

Day 4 after sale send another invoice with REMINDER INVOICE in the notes

Day 5 open an unpaid dispute

Day 9 close the unpaid dispute if no payment has been received.

Think I have only ever had one negative, and that was removed - eBay policy on negative removal is clear that feedback will be removed if no contact or payment made by buyer.

TBH I have relisted items before an unpaid dispute has been closed, where I am 99% certain the buyer is not going to make payment within that timeframe, but I do this knowing I may run the risk of selling the same item twice, and I am prepared to wear the consequences without whinging.

[highhorse2015]

Thanks for the reply, it sounds good.  Next time I'm going to put in buyer must contact within 3 days. I normally have buyer must pay within 3 days! However as it was a car and I knew the buyer would have to make time to come to me I thought I'd delete that. If a seller puts in must pay within 3 days, is that enough for ebay to accept that as a term without penalty?

[zelly888]

Ebay allows 4 days for buyers to pay so putting in must pay within 3 days won't apply

[thecatspjs]

zelly it is certainly reasonable to put in a listing a request for contact within 3 days for a car sale.

[zelly888]

Yes contact in 3 days is ok,OP said payment within 3 days,I said ebay allows 4 days for payment,contact and payment are 2 different requests.

[2106greencat]

OP - please don't request or allow paypal for the payment.

For an item that is pick up - and especially a vehicle, the buyer is allowed to inspect and decide whether or not to go through with the sale.

Apart from the fact that paypal fee's would be horrendous for you, it creates more work for you should the buyer decline the sale, when it is not necessary.

Buyer inspects car, likes car, pays cash or bank chq, drives car away, leaves you positive feedback.

You count your cash and mark paid in your eBay - Done.

No seller/buyer protection on pick up so paypal is not necessary.

[*crikey*mate*]

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@unicorndreams09 wrote:

I sold a car and the buyer has not responded or contacted me. Problem is they have a 0, so are new, so they wouldn't really care if they get a strike against them.  They also live interstate. I didn't put on my conditions that buyer must make contact within a certain time frame. Am I in my rights to tell them they have 72 hours more to contact me or I'll be left with no choice but to cancel the transaction? Also in doing this am I also opening myself up for neg feedback? Last time I had a seller refuse to pay (changed their mind) I opened a case against them. Then they left neg feedback despite ebay stating this can't happen. When push come to shove, ebay made 7 different lame excuses and refused to remove the feedback even though every 7 excuse was invalid.

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Request their contact information from eBay and give them a call.

[artinvestaustralia]

Set rules in your 'my ebay' for the bidders/buyers you want to exclude -or 'verify'- of your auctions/sales, DO NOT ALLOW BIDDERS with '0' F/B to bid on your item without verification (phone number, etc...), do not allow bidders/buyers with too many negative F/B, do not allow bidders/buyers with too many strikes, etc...

[davewil1964]

You'd be hard pressed to find ANY bidders/buyers with too many (or any) negative feedback these days. As the setting is for cumulative, they would have to be a new, bad seller who hasn't bought much to have a negative score.