I state no returns offered on my listings, a customer wants a refund, claims item is not as describe

ejrjwj
Community Member
Sold a pair of jeans that I myself had purchased from ebay. I state I do not offer returns or refunds on my items at all. I listed the jeans as pre owned and listed them as exactaly the same description as I had (worn twice washed once) as myself hadn't worn them at all after buying from this person. I was just selling them on. Buyer that bought them from me claims they were not as described, and have been worn way more than twice and also had alterations to the true style of these designer jeans(which I had no knowledge of the alterations at all at time of purchasing and then of listing them to sell them on myself)
Do I have to give her a refund? If I didn't know they weren't the original designer jean and had been altered? She wants to open a case against me because of this. I tried to explain that I also bought them like this and added no extra wear to them myself and that I am sorry this has come to light but I did not know, and that as I state that I don't offer refunds at all that I cannot do anything?
What are my rights if I did list them to the best of my knowledge description with numerous clear photos showing all aspects of the jeans etc?
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Re: I state no returns offered on my listings, a customer wants a refund, claims item is not as desc

Sorry, but you must accept refunds. The law states if an item bought is not fit for purpose or not as described then an exchange or refund must be offered. The buyer must open a dispute and then let paypal decide. Even B&M store try that one on and its illegal.

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Re: I state no returns offered on my listings, a customer wants a refund, claims item is not as desc

I would ask what you would want a seller to do if you found a fault on an item (which, had you known the full and accurate description for, you would not have purchased), and would you be willing to lose your money because the seller was not aware that the fault existed?

 

I can appreciate that there was no intention to mislead, but the fact is, using someone else's description when you can not verify the truthfulness of it is always a risk, and not accepting returns doesn't actually extend to instances where there is a fault with the item, or it's not as described, rather it specifically relates to whether you're prepared to accept a return for any reason at all (or no reason), and under what conditions.

 

I would try to work it out with the buyer as professionally and amicably as possible. I'd personally accept a return and grant a refund if that's what they wanted, or negotiate a partial refund if they were still happy to keep them.

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Re: I state no returns offered on my listings, a customer wants a refund, claims item is not as desc

Sorry, but you must accept refunds. The law states if an item bought is not fit for purpose or not as described then an exchange or refund must be offered. The buyer must open a dispute and then let paypal decide. Even B&M store try that one on and its illegal.

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Re: I state no returns offered on my listings, a customer wants a refund, claims item is not as desc

stating 'no returns' really only refers to no return for change of mind.

 

if the item is not as described / altered / whatever, then as a seller, yes, you are obliged to refund upon receipt of the item back in the state it was posted in.

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~~ ~~ ~~ Those who do right, have nothing to fear.
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Re: I state no returns offered on my listings, a customer wants a refund, claims item is not as desc

The salient point being "in the state it was posted in".

 

If they want to use it for a month then return it, they would be prudent not to allow any usage wear.

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