Idiot Sellers leaving positive negatives

[*queen.kong*]

I wish I can say that its just the newbie sellers doing it but there are just as many "seasoned" sellers leaving false positives as well.

How are these time wasters meant to be stopped if procedures aren't bring met? I just wish some sellers would get themselves more educated about this site before they decide to go against policy.

All the blocks that I have in place are all for nothing.:|

[tstore]

"Sellers have just as much right to be informed about the people they transact with as buyers, and given the option, they can at least register something if they feel a buyer that has made 25 INR claims out of 100 purchases a risk where in normal circumstances they probably would not have registered it, or used the signature on delivery option with C&S, or even hand it over the counter to be scanned where they usually use a street box"

Spot on actually. I have to resort to this (registered post) from new eBay buyers as there is a perceived (and in our case evident) higher risk of being scammed as a seller. Just received a chargeback from one of our buyers today. 

[tstore]

Publishing how many claims buyer made so seller who is dealing with them can block them is not a punishment? ?:|

Both valid points from both of you - however having some form of "risk assessment" regarding transactions would definitely not be far-fetched. However, in saying this, I can picture many buyers refusing to send items based on really high risk assessment. However the good sellers would just register parcels and absorb the extra cost.

[thecatspjs]

Sellers have just as much right to be informed about the people they transact with as buyers, and given the option, they can at least register something if they feel a buyer that has made 25 INR claims out of 100 purchases a risk where in normal circumstances they probably would not have registered it, or used the signature on delivery option with C&S, or even hand it over the counter to be scanned where they usually use a street box. 

Like it very much :-x  could be one of several improvements to the system.

[peternt2001]

is it just me, or do most of the problems on ebay seem to stem from people who do not follow correct procedure that is already in place ?

[thecatspjs]

Yes, if buyers paid then that would resolve a lot of issues.

[punch*drunk]

 Can any one (other than JHOS) confirm that strikes are removed this easily and often??? If so, we need to petition eBay to wake up and adhere to the rules they expect us to follow.

I've had 2 strikes (from different sellers) removed in less than a week. If I recall correctly I used really lame excuses like I was too busy to pay, or I didnt have time.

[putney32]

 Can any one (other than JHOS) confirm that strikes are removed this easily and often??? If so, we need to petition eBay to wake up and adhere to the rules they expect us to follow.

I've had 2 strikes (from different sellers) removed in less than a week. If I recall correctly I used really lame excuses like I was too busy to pay, or I didnt have time.

JUST TO clarify above statement, yes it is true, I was one of the sellers.  it was a little ''test'' we ran, must be more than a year ago, just to see how easy it was.  Punch purchased from 2 of us regular boardies, we put in NPD, she got strikes, said she forgot, didnt have the time to pay..whatever, very lame, and eBay overturned both strikes!

we proved just how easy it was, and as a Seller I was not informed that the strike had been overturned.

So YES the fault is not with the sellers not 'striking' it is with ebay 'removing'

however, that does not excuse sellers breaking the rules to leave a false positive.

[*queen.kong*]

I have just ring ebay complaing about one buyer, who has bought 3 items of mine, there are so many false positives, they said they will investigate it further, even when I said that there were many sellers who had done the wrong thing by leaving false positives but still isnt that enough info for the buyer to get suspended? 

They said no they have to contact buyer get resolution and issue payment demand, I said what timeframe will this all happen in, they said within 24-48 hours, so I said in the meantime they are going to do it to other sellers and it was ridiculous - the evidence was right there.

I asked if other sellers had complained about this buyer but they wouldnt disclose that information.

So I will dutifully put through three unpaid item disputes tommorrow, but I can see why sellers dont do it and it seems the buyer gets away with it again. I am liking the suggestions about visibility for sellers with a buyers history, both parties should be fully informed IMO.

[***super_nova***]

I can see the point that people are making about  wanting some scheme where they can see the buyer's history.  However, why do you think that any of the suggested above would work any better?  I imagine people would still have the right to appeal the strikes, or whatever it would be called.

Judging by people who came here recently saying that their PP account has been closed, because of too many claims, PP is obviously doing something.  Just because they are not telling us means nothing. 

If somebody has 100 transactions and 25 claims for item not received it would very unlikely go unnoticed.  BUT sellers have to report missing parcels to AP.  If somebody really did not receive 25% of their parcels, then obviously they either have a thieving neighbour or delivery man.

Some years ago, within 2 months, I had 2 books coming from o/s (one from Canada) very overdue and I reported them as not received to the Amazon sellers.  Soon after I received very unpleasant phone call from AP " security investigating person" (whatever his title was).  i can tell you that even if I had another one gone missing soon after I would not dared to report it.  Anyway the Canadian book arrived in the end- took only 3.5 months.  The 2 missing parcels were just 2 out of couple of hundreds that I received from various sellers, various on line stores; only small proportion from eBay.  So assuming that people do not shop only on eBay, or pay exclusively by PP, the number of PP claims is not really accurately representing the whole picture, anyway.  Or what if somebody has 100 transactions, 25 of them from China and they are very overdue, so they open dispute not to miss the 45 days deadline, with no intention to actually claim for another 20 days? 

While on the other hand scammers reporting item not received to the seller who immediately refunds, without the need to open dispute?  They would slip through the net. 

Well, maybe than there should be marks for being refunded?  Would that mean that if the PO staff forgets to cube the parcel I am sending and I then refund the buyer through PP, there would be a mark against their account?

[judyfidella]

As I see it, eBay needs to man up and not remove strikes, say after the first one.

Obviously eBay is opposed to marking a bad buyers publicly visible record, but removing strikes is just spoiling their own system- buyer blocks can't work if strikes get removed so easily.

Sellers need to get together and  reiterate insistently that strikes must be able to be left, so sellers can protect themselves against rogue buyers..