Idiot Sellers leaving positive negatives

[*queen.kong*]

I wish I can say that its just the newbie sellers doing it but there are just as many "seasoned" sellers leaving false positives as well.

How are these time wasters meant to be stopped if procedures aren't bring met? I just wish some sellers would get themselves more educated about this site before they decide to go against policy.

All the blocks that I have in place are all for nothing.:|

[thecatspjs]

So YES the fault is not with the sellers not 'striking' it is with ebay 'removing'

however, that does not excuse sellers breaking the rules to leave a false positive.

So exactly how does leaving an honest feedback comment about a buyer and issuing a non-payment strike actually effect you ?

It actually does me, and some others that posted, a great service.

And... it is not so clearly against the rules - ebay have to judge it sufficiently negative for it to be removed

[*sparklz*]

According to JHOS any buyer can get NPB stirikes removed easily and often, so maybe sellers that believe this are resorting to other means of retaliation. Who knows?? Can any one (other than JHOS) confirm that strikes are removed this easily and often??? If so, we need to petition eBay to wake up and adhere to the rules they expect us to follow.

Yes.

Some time back we did a trial.

An item was purchased and I went the dispute process and the email she got back once the strike had been issued gave her a link to appeal the strike and within 5 secs of sending the appeal she was sent an email to advise of the strikes removal.

The reason she gave was did not want it.

So again she did another purchase and again the same thing happened.

So yes they do remove them just by sending in that appeal.

It is only those that do not appeal it will have strike stay.

[2106greencat]

Thanks Sparkz,

In that case I think any seller who leaves a neg comment against a positive dot should be able to appeal any policy violation they receive, as if eBay can not even adhere to their own rules, why should we? Total double standard. I can understand one strike maybe even two if they are not close together, but any more than that, then it is farcical to say the least, and I take back all I have ever said about 'numpty sellers leaving green neg's !

[*sparklz*]

I saw your post and responded then I went back and read the rest and it had all ready been mention about out little experiment.

[*sparklz*]

How many times do we see it said What is the point in sellers leaving +ive with neg comments as they are not looked at?

And then how many times have we had sellers post here saying they looked at a bidders feedback and saw lots of false +ives and want to know how to remove their bid?

How many seller have mentioned the false +ives after they have sold an item to a serial non payer?

So they are read and albeit some times too late.

So I am with digi and some sort of DSR's for buyers.

How fast did buyer pay?

Did the buyer pay?

Did buyer contact you if there was any problem before leaving neg?

[digital*ghost]

I am a firm believer in prevention being better than a cure, and if we had a cart system here, I would probably ditch bank deposit and require immediate payment...not that I actually get a great deal of non-payers or find dealing with the ones I do have a great drain on my time, but I like fluidity...and as far as I'm concerned, it's just the way it's meant to be with online shopping - it's not off the shelf until you pay for it. (Obviously, my items are BINs, so it's more difficult to implement that kind of system with auctions, but not impossible).

I also dispute the analogy that it's like someone picking something off the shelf and walking around the shop with it while deciding whether or not they'll buy it. I more see it as like those people that spot something they want and purposefully try to prevent someone else from buying it by hiding it somewhere in the store, planning to 'come back later', when quite often they don't, then unless and until the item is found in the wrong spot, it's not available to anyone.

However, NPBs aren't my priority. True enough, in 4 years of trading, I have yet to have someone open a claim or initiate a chargeback, or use FB extortion tactics, or any of the other things I guess you could say I 'fear' above NPBs (I use the word loosely because while I am aware of the possibilities, they rarely, if ever, dictate how I conduct my business). As I have a store and list as BIN, NPBs don't affect my end prices, or my bottom line at all really, and the inconvenience is just that...

But the other things I have mentioned, well things like fraud would (or could) cost me significantly more than a 20c listing fee. Dealing with an unstable person who feels they have a right to try and sabotage my business via various means could also cost me significantly, and has the potential to end my business on eBay. I want something that alerts me to people who have been proven to engage in these behaviours. Feedback is hearsay, and sellers can be just as frivolous and/or malicious as buyers. DSR metrics aggregated by PayPal based on cases opened (or something similar by eBay) would be undeniable fact.

I get a choice about whether I deal with anyone who hasn't paid for just two items out of however many in 12 months. All I am asking for is the same choice in dealing with people who - in my opinion - have the potential to pose a far greater risk to my business.

[***super_nova***]

Of-course, prevention is better than the cure.  But you do not need a steel armour to stop mosquito bites.

Lot of people come here complaining that somebody initiated a chargeback against them; I do not recall one single one coming back and letting us know how it ended up.  My guess is that if the chargeback was fraudulent, it would have been reversed.  I do not for one second believe that bank would be supporting fraudulent claims. 

I had once tried to do a chargeback; it was for something I needed NOW, I bought it from a website of Melbourne company who says will ship next business day.  The whole reason I ordered from them instead  from o/s people  I usually get it, was because they are in the same city.  When it did not arrive in 2 weeks time, I emailed them and they told me it is out of stock, they do not know when it will be back in stock, but refused refund ($70) because there is note on their website.  Yes, there was a note on their home page, saying some items may not be in stock, which I assumed to mean that when you get to the item page it will say "out of stock".   I was furious, and called my CC provider to do a chargeback, they told me I have to wait minimum 30 days and then I will have to jump through all sort of hoops, which would be fair enough for claiming that I did not receive an item, but I had an email clearly stating they are unable to supply the item. It arrived before the 30 days.

So I do not thing doing chargeback is all that easy, and doing it repeatedly would be ringing alarm bells with the bank.  I am quite sure that most chargebacks are mistakes; when person looks at their statement and it shows something they do not recognize.  While it would be frustrating and time consuming to sort out, I am sure it is very rare, and we really must not be that paranoid.  There will never be totally foolproof system.

I have a funny feeling that giving out info about person's claims would not go down well with privacy laws.  However, shopping trolley would be great, and I wonder if it could also work for auctions, where the underbidder could register their interest if  the winner has not paid, and they could see the status of unpaid items until they have been paid for.

[digital*ghost]

I don't consider someone damaging my business a mosquito bite, particularly considering how adversely it can affect my capacity to sell.

And I didn't ask for armour, I asked for information. 

I don't think it's wise to make any assumptions about chargebacks, particularly when you yourself admit you haven't seen anyone inform the boards about how they ended (including what, if anything, happened to the buyer).

I do, however, recall several threads where buyers have continued to get away with this type of behaviour, with neither eBay or PayPal or the banks doing anything about it, until a seller decides to take matters into their own hands. That process, which I have followed in threads more than once, is not a short or easy one, and my main point is that it shouldn't be necessary in the first place. 

When I see threads pop up here about buyers that have pos-negs, or a long history of non-payment, I don't really do anything but read the thread. When I see threads pop up about serial neg-leavers, people who seem to have an unusually high number of problem transactions, frequent INR claims and/or chargebacks, I put them straight on my BBL. Do you? And if you do, I don't see why you would have a problem with something that more pro-actively works to inform sellers about these kinds of buyers. 

[sprinklespowerpuff]

Just to chime in here, I like Nova's thought of an underbidder on an auction, even if it's only for the 2nd highest bidder, being able to "register his/her interest" if the highest bidder ends up not paying . There's been the odd occasion at an auction's end where only one person has outbid me. I would certainly like the opportunity to "register my interest" in such cases.

[sprinklespowerpuff]

Also the suggested cart system with immediate payment I, as a buyer on Ebay for years, have no problem with although I suppose others wouldn't want it for whatever reason. I just feel it would lessen the stress somewhat for sellers to have this option.