If you cancel the order does this then cancel the buyers opportunity to leave feedback?

[cr.love]

Hi 🙂 Just a quick question regardig feedback. A buyer with a close connection of a competitor has puchased a very low priced item from me. After much thought I am thinking this is to have the opportunity to leave harmful feedback.

So my question is if I refund the order I think they can still leave feedback, so if I cancel the order does this take the opportunity away from them?

I have posted the item anyway, just would perfer to refund to save the drama then block them.

I have screenshot proof that they are connected.

I am bothered by negative feedback.

Thanks in advance!

[davewil1964]

It depends on whether or not you are selling for money or feedback.

I doubt a single neg, especially if replied to in a considered manner, would adversely impact you.

Once again, it's your choice. Personally, I sell for money, not dots on a screen.

[cr.love]

So my question is not regarding money or feedback. 

I want to stop this feedback but don't want to refund if the person can leave feedback anyway. 

Typically if someone was to leave neg feedback and I have done all that is reasonably possible.... I just let it go.

This one is a little complex. 

[davewil1964]

It's not complex. If you've already sent the item, then cancelling means you have gifted the item to them.

And generally, if they've paid they can leave feedback. And have to approve a cancellation.

It's not like you've never received less than positive feedback.

[sugar249]

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@cr.love wrote:

I have screenshot proof that they are connected.

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I'm just wondering with how Ebay is setup, how you can prove they are connected.

[asporty]

I know that negative feedback cannot be left if order is cancelled before payment. Though not sure if the same applies for orders cancelled and refunded.

[curraone]

Have  you considered that cancelling an order without sufficient reason will give you a defect?  

[ilce · Accepted solution]

OK to answer your question. They can still leave any type of feedback if you cancel the order and they paid for the item.

So there is no point cancelling.

Just wait and see. You might be worrying about nothing.

[oz-e-seller]

They're probably just out of stock and bought it to fulfill one of their own orders before they could get stock in. I think you're becoming concerned far too early.

[springyzone]

They paid and you have sent it off already, so what's this nonsense about cancelling and refunding?

There's no point, you'd just be losing money and from what I can gather, once they have paid, they can leave feedback anyway.

No one likes bad feedback but your ratings are high enough to stand up to unfair comments & for all you know, they may well give you positive feedback or just none at all.

Just sit back, leave well enough alone and brave it out.