Is express post now cover by paypal?

[mandy_house]

I know express post used to not cover by paypal seller protection but then I saw this.

http://auspost.com.au/personal/express-post-parcels.html

I always use the click and send for my listing suggested by

https://www.paypal.com/au/webapps/mpp/security/sell-shippingrecommendations

so I'm protected

so anyone know where I can get a clarification whether express post can be cover by paypal protection?

Thank you everyone 🙂

[mandy_house]

here's what it said:

• Proof of posting for the 5kg satchel and Express Post parcels when lodged at an Australia Post retail outlet. This is important if you're a seller using the PayPal online payment gateway to ensure that you qualify for PayPal seller protection.

• Scan events on Express Post satchels and parcels for viewing on our online tracking tool (where available.)^

also wp has a thread about it as well.

http://forums.whirlpool.net.au/archive/1795816

• Correct if you use regular Express Post satchels, however, if you use the Express Post labels then that is acceptable proof for PayPal as it states the name and address of the buyer as well as it has a Post Office date stamp

[davewil1964]

You already have the answer there.

Covered for 5kg satchels and non-satchel express parcels. The tracking events don't prove recipient's address (partly because they only show to the distribution centre and partly because you hand write the address), so that is why the non-5kg satchels don't qualify.

There are ways to be covered apparently, but what is wrong with just using C&S? If somebody really wants it urgently, they really shouldn't be buying online. Or at least they should buy BINs with plenty of time to spare.

[mandy_house]

what I don't understand is, what if I took a photo of the label of the 3KG (or 500g) satchels with the address and the tracking no.

Why can't it be a proof of shipping?

Nothing wrong with C&S, I think it would be nice to understand better with the seller and buyer protection. It seems to me this is a grey area. Am I right?

Am I making any sense?

Thanks for whoever response to me. I hope my question is not very dumb. 🙂

[phorum_junkie*]

what I don't understand is, what if I took a photo of the label of the 3KG (or 500g) satchels with the address and the tracking no.

Why can't it be a proof of shipping?

What a good idea.

I will buy a couple of dozen satchels, write the addresses of my customers on them, take photos, tell the buyers their items have been sent, successfully defend 24 item not received disputes using the photos as proof, re list the items then stick some address labels over the satchels and use them for sending the next 24 items (actually the same ones) when they sell.

Genius

[thecatspjs]

Whilst express post is not my preferred method of posting, and the cost of platinum post is outrageous, if a buyer does request something to be sent by express, to keep post charges down I use a regular express satchel.

BUT .. to meet paypal protection requirements I complete the Australia Post lodgement receipt  that is available from Post Offices, and is normally used for proof of registered post, extra cover insurance etc.

On the lodgement receipt I complete all the required details, cross out the platinum next to the express post tick box and stick the tracking label from the parcel onto the receipt.

I always lodge the express post satchel over a Post Office counter and get lodgement receipt stamped and dated, this serves as proof of postage and proof of addressee details.  This meets paypal's requirements.

I have lodged express satchels by this method at three different Post Offices, I have only had one query from a staff member, and I just explained it was for my business records.

[jensmanchester-australia]

Mandy - as per the AP site there are certain express post products which can cover you under the Seller Protection Policy.

For the other express post services (ie the 500g and 3kg prepaid satchels) although you are not covered under Seller Protection  at this stage Australia Post still pay out compensation up to a certain amount if an express post parcel goes astray.

[mandy_house]

Thanks for joining the discussion.

The satchels will need to send at the post office and get scan right?

but I got what you trying to say. (even you being ironic 🙂  ) 

The address will be on auspost's system when parcel is sent via C&S. The photo proof won't have record at the auspost. I could put something on top after took a photo.

so if it is send via registered it has to lodge with the registered form which will put the address to the system.

So am I understand it right, those registered sticker will not protected by seller protection?

[mandy_house]

@thecatspjs

So I can still be covered with the 500g or 3KG express satchel with the following

1. use one of the lodgement receipt (which normally used for registered post) - proof of addressee details

2. lodge over the counter so it will get scanned and stamped. -proof of postage

Am I correct?

[phorum_junkie*]

I think if you use Express satchels you will be pricing yourself out of the market as they are going up again and will be even more expensive than click & send.

On the rare occasion a buyer has asked me for express I have given them the choice of a platinum express satchel or regular express if it is under $50, if it is over then I only offer platinum.

Other than that everything under $100 goes click & send and anything over goes registered.