on 18-04-2014 12:57 PM
The defect rate is the percentage of transactions that have one or more of the following transaction-related defects – the top predictors that a buyer will buy less or leave eBay altogether:
Starting with the evaluation on 20 August, to meet the minimum standard to sell on eBay.com.au, you can't have more than 5% of transactions with one more transaction defects over the most recent evaluation period. Transactions with buyers from Australia and overseas (except US, UK and Germany) are counted.
What are the standards?
Top Rated Seller | All sellers | |
Maximum defect rate | 2% (from at least 5 different buyers | 5% (from at least 8 different buyers) |
Closed cases without seller resolution | <=0.3% | <=0.3% |
Transactions & sales | 100 sales and US$1000 | NA |
Listing requirements for additional eBay premium service benefits | ||
| Yes | NA |
| Yes | NA |
| Yes | NA |
| Yes | NA |
So in effect that should mean that any TRS that falls below 98% will get punished?
A high number of them will be Chinese sellers.
Will it be enforced or will they have an out?
on 18-04-2014 09:10 PM
on 18-04-2014 09:11 PM
on 18-04-2014 09:13 PM
on 18-04-2014 09:14 PM
on 18-04-2014 09:58 PM
I'm lost too, isn't letting me in.
on 18-04-2014 10:15 PM
on 18-04-2014 10:22 PM
I can't see a link. The powerseller bit of the menu is conspicuously absent.
Can you post it here, please? Sugar on top?
on 18-04-2014 11:14 PM
It's missing from the menu when I access the forums with my seller ID, as well. I clicked on my community profile to see if I could access the forum via a link from any of my posts there, but they've all disappeared, barring the ones made here on the selling board ages ago.
on 18-04-2014 11:35 PM
on 18-04-2014 11:46 PM