Item is 302023173242

[frankie-four-fingers]

Hello,

Please help to me.

I sold an item.

The buyer paid for the item.

I sent the item to the buyer with a tracking number.

Australia Post site showed - the parcel was delivered

The buyer opened a case "Item not received"

The case was closed "This case was found in your favour"

I contacted Australia Post, tryed to help to the buyer to find the item.

Today the parcel (the item) has returned back to me.

I would like to refund to the buyer for the item but NOT for the postage.

After the refund I would like to get back the eBay fee.

Is it possible?

Also I don't want to get negative feedback because that was NOT my fault.

Australia Post didn't work well.

Regards,

[thecatspjs]

---

@springyzone wrote:

Okay, I hadn't thought of all those scenarios.

Obviously, if it turns out to be buyer error, where the address given was not correct or current, then I would expect the buyer to either pay to have the item resent or else accept a refund minus the original postage cost.

But if the buyer did everything right, yet Aust post returned the item to the seller, then I think the seller should give the buyer a full refund, including postage.

I completely understand it might not be the seller's fault either but if they don't refund it all, then I would expect them to get a neg. Right & wrong doesn't always come into it as far as I can make out with feedback, it is perceptions.

---

In this scenario perception is not taken into account, as it is just plain ridiculous for a seller to cop a negative due to something beyond their control.

Negative feedback left in these situations qualifies for removal.

"We'll automatically remove transaction defects, adjust your late shipment rate and remove Feedback in situations where the transaction problem was not your fault, as outlined in our Seller performance and Feedback policy. You may request the removal of these types of defects, late shipments and Feedback if they aren't automatically removed"

[*tippy*toes*]

I had a buyer open an INR a few weeks ago. Tracking showed delivered 4 weeks before. It took her a week to respond to my reply. I explained to her that if she escalated the dispute eBay would close it in my favour and she needed to chase it up with the PO (she had a post office box and her PO admitted that they must have put the card in the wrong box).

She closed the dispute and left me a negative. I asked eBay to remove it and they did. It was gone within 20 minutes. I'm actually surprised they did because all she wrote was "item not received".

[heihachi_73]

I've had multiple items show up as "delivered" but never received them over my years on eBay. On the flip side, I have also received many items which are still deemed "in transit".

And yes, I have also seen many "delivered" items which have been scanned as such at the buyer's post office/mail sorting centre before actually being sent to the buyer's address.

[springyzone]

this scenario perception is not taken into account, as it is just plain ridiculous for a seller to cop a negative due to something beyond their control.

Negative feedback left in these situations qualifies for removal.

"We'll automatically remove transaction defects, adjust your late shipment rate and remove Feedback in situations where the transaction problem was not your fault, as outlined in our Seller performance and Feedback policy. You may request the removal of these types of defects, late shipments and Feedback if they aren't automatically removed"

-----------------------------

Would it at all depend on the wording of the feedback?

I'm just wondering.

What if they had feedback that didn't mention the fault with delivery at all?

The reason I wonder is because although the PO system may show the package as delivered, the buyer probably has proof, via messages, that the seller has in fact received the package back.

Are they able to give any feedback at all?

[dylan11235813]

The seller decided to use a **bleep**py service to deliver though.....I have argued the fact that something is out of my control and ebay just laugh at me. Even when I said that something is delivered once I hand it to the postmaster.

[clarry100]

---

@dylan11235813 wrote:

The seller decided to use a **bleep**py service to deliver though.....I have argued the fact that something is out of my control and ebay just laugh at me. Even when I said that something is delivered once I hand it to the postmaster.

---

Going by the Sale Of Goods Act (SOGA)  this is deemed as delivery to the buyer.

But apparently the laws of the land are beneath ebay policies.

[justkidzbiz]

You're right Clarry.

there are the consumer laws and then eBay laws! As someone else once mentioned, by signing up with eBay you agree to adhere to their rules and policies!

[davewil1964]

As has also been mentioned, eBay's policies cannot override Australian law.

[davidc4430]

you have the item returned to you...bonus in your favour.

does your buyer still want the item?

if buyer does still want the item, message them with a cost to repost using 'signed for' plus any other out of pocket expenses you have over this problem.

when buyer pays the postage again plus your other fees/charges, post it back to them

make sure address is correct.