on 21-01-2021 06:18 PM
21-01-2021 07:42 PM - edited 21-01-2021 07:44 PM
would filing a complaint with ACCC help?
In short, NO.
The ACCC receive many complaints about eBay I am sure, however most of the time eBay is well within the rules that you agreed to when you became a member of eBay.
It certainly isn't eBay's responsibility if a buyer inadequately packs an item for return.
These things happen and are the pitfalls of selling on eBay.
All I can suggest, seeing as you have the evidence in hand that you pursue a compensation claim with the item and packaging, not just photos.
If you have thrown out the item and packaging then that was not smart.
on 21-01-2021 08:35 PM
on 21-01-2021 09:02 PM
@mumsnlittleones wrote:
It is a change of mind return but as an ebay plus transaction
Then the wrong policy has been upheld by eBay.
This link will take you to the guidelines for partial refunds for COM returns and Plus Listings - if you can show to eBay that the wrong policy has been applied and the buyer was not eligible for a full refund, you may get some compensation from eBay (may not, but it's worth a shot, and it would form a much better basis for complaint to the ACCC because you can point to policies in black and white that eBay did not uphold).
Scroll down to "Partial refund guidelines where the item is returned used or damaged"
on 21-01-2021 09:19 PM
21-01-2021 09:30 PM - edited 21-01-2021 09:31 PM
You're allowed to deduct up to 10% just for the item not being returned in original packaging, so regardless of any damage, eBay should have provided this option for you, so I still say you have a case to argue with eBay, and / or the ACCC if needed. (If you wanted to, that is).
on 23-01-2021 04:28 PM