Items auto relisted and charged $1.65 ea

[eloisetran]

Have I missed something ??

I've just noticed eBay have auto relisted my items and charged $1.65 each and nowhere that I remember did I say ok. 

Especially as I could have relisted yesterday with the 40 free listings ...

[*tippy*toes*]

Insertion fees, or one of your freebies, is charged whether you use the quick listing tool or the advanced. If you add features, like a subtitle, it is also charged when the listing relists after 30 days. 

If eBay allowed GTC listings to roll over every month, without being charged an insertion fee, then everyone would use the quick listing tool. 

[pirie_online]

Thanks, that would be the tiny print I need my glasses for but if Tippy is right then we would still be getting the relists taken out of the 40 free or pay further insertion fees 😞

[*tippy*toes*]

The relists are taken from your 40 if you are non store, like me. Countess is only a buyer, so can only go on what she finds on the help pages. Sellers have tried both options and both come out the same. It doesn't matter whether you list with the quick lister, or the advanced, it makes no difference. When a BIN/GTC auto relists, it comes off your monthly 40.....or if you have no more freebies left, you pay an insertion fee.

[gumleaf_goodies]

Correct. (Tippytoes reply). Sorry Countess but using the quick lising tool (no idea what that even is) isn't going to change the way ebay charges for relisting. 

[activeentertainment]

I use the quick listing tool on my other account and when they renew they don't take one off my 40 freebies per month. But to do this you have to be not subscribed to seller hub. If you have seller hub the quick listing tool link will redirect you to the normal listing tool, which is why it looks the same to you. The real quick listing tool looks quite different to the advanced. I can add 40 new items per month regardless of how many sold the previous month using it.

[countessalmirena]

@activeentertainment,

Just to clarify (because I don't want to give other eBay members the wrong information!), are you saying that your GTC listings, when they are auto-renewed each month, do NOT come off your 40 free listings? That you are only charged when you first list them?

This has been a vexing point, since tippy*toes pointed out her personal experience as a non-store seller.

@tippy*toes, are you subscribed to the seller hub?

I feel like listing things for the sole purpose of testing this whole wretched auto-renew thing. But I also don't feel like doing that because I don't actually want to be an eBay seller!

(At any rate, it would be interesting to see what eventuated if a non-store seller (who had been charged for the auto-renewed listings that were listed using the quick listing tool) were to complain to eBay CS, pointing to the relevant policy wording.)

[eloisetran]

I am a non-store seller and the reason for this post was that all my GTC listings renewed 24 June and I was charged $1.65 relisting fee each and the 40 free listings I had to end of June were not used. 

I did not realise this until Monday 1 July, approx 1 week later.

I was not aware of the Quick Listing Tool or eBay Hub so I do not know the why and wherefores, I just did what I have been doing for the last 11 years.

eBay help and responses to this post have been very helpful.  I am more aware now and will be following Countess' advice ...

"Find the Active listing.
Tick the box beside the listing.
From Actions, select Remove Automation rules
Select No rule.❞

Thanks again 🙂 

[*tippy*toes*]

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@countessalmirena wrote:

@activeentertainment,

Just to clarify (because I don't want to give other eBay members the wrong information!), are you saying that your GTC listings, when they are auto-renewed each month, do NOT come off your 40 free listings? That you are only charged when you first list them?

This has been a vexing point, since tippy*toes pointed out her personal experience as a non-store seller.

@tippy*toes, are you subscribed to the seller hub?

I feel like listing things for the sole purpose of testing this whole wretched auto-renew thing. But I also don't feel like doing that because I don't actually want to be an eBay seller!

(At any rate, it would be interesting to see what eventuated if a non-store seller (who had been charged for the auto-renewed listings that were listed using the quick listing tool) were to complain to eBay CS, pointing to the relevant policy wording.)

---

I opted out of seller hub on one accout. I relisted items using the quick lister. They rolled over and I got hit with $1.65 for each item! Thankfully, ebay kindly gave me a one off credit refund for the fees. If others are getting it, great, but I didn't. I wouldn't bank on it working.

[activeentertainment]

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@countessalmirena wrote:

@activeentertainment,

Just to clarify (because I don't want to give other eBay members the wrong information!), are you saying that your GTC listings, when they are auto-renewed each month, do NOT come off your 40 free listings? That you are only charged when you first list them?

This has been a vexing point, since tippy*toes pointed out her personal experience as a non-store seller.

---

Yes that's correct. But it didn't work when I just clicked opt out of seller hub, I had to go to my account subscription page and press unsubscribe then log out and back in. I tested it for a little bit first with just a handful of listings to make sure it worked as we all know ebays history in doing what the page says is not good but it's going great now. The only problem with it is no seller hub for printing labels and sending items etc which I much prefer the hub page layout but for free listings it's worth putting up with.

[kitschkoven]

You scared me for a minute because my invoice this month is a lot larger than normal... I checked the itemised bill and didn't realise I ACTUALLY SOLD A COUPLE OF THINGS LAST MONTH 😮

I hope your situation works out for you. I am a non-store seller and if I don't get any sales that month my bill is zero so I'm not sure why you were charged. I have about 20-25 things listed and many have been up there for quite a while, so rolled over month after month at no charge. I use whatever Ebay selling system is loaded. I believe it may be Advanced because I think I have the Seller Hub.