Just curious about feedback revisions

[cosmosgrove]

Is there a way to see how many feedback revisions a buyer has accepted?

[nevillesdaughter]

On a person's feedback page - it's a number at the top righthand side just above the "Period" drop down box - I think a person is allowed 5 revision requests per 1000 feedbacks given. Hope this helps, Marina.

[koalablue12]

I think it would be a good idea for the neg button to be unaccessable until at least one attempt to contact the seller is made. So many new comers just hit the 'neg' because they are unaware of other avenues. Some not os new, no doubt do it because they can. All sellers should be given a chance to do the right thing, no 'neg' button until a seller has been given 24-48 hours to respond - then if no response, or bad seller, or not good customer service, NEG away to your hearts content, but please give the genuine good seller a chance to prove that some of us do

still stand behind our product, and do still believe in 'customer service! That is all

[freightcar2009]

I think it all should go automatically to review with the penalty of gaining a red flag yourself if you abuse the system.

It could work something like this....

Buyer’s gives neg feedback...

eBay sends a warning to the seller to respond as no neg feedback is posted for at least 48 hours

Seller responds to buyer and tries to sort it out.

Emails his side of the story to eBay

.

Independent eBay employer decides on the evidence to accept or not.

This is probably nowhere near a streamlined way to do it but it is a start to a discussion and idea that may work.

Truth is its WAY, WAY too easy to give bad or negative feedback

[koalablue12]

Thank you! Finally someone who see's where I am coming from:8}

[cosmosgrove]

On a person's feedback page - it's a number at the top righthand side just above the "Period" drop down box - I think a person is allowed 5 revision requests per 1000 feedbacks given. Hope this helps, Marina.

This number shows how many feedback revisions a seller has received, I want to know how many feedback revisions my buyer has accepted 😉

[nevillesdaughter]

My apologies, got it the wrong way round (not the first time).

Also, on a slightly different tack....... love the idea of a pop-up or drop down to remind/encourage buyers to make contact before negging, or even neutralling (such a word?). The only red or grey dots I've ever received - usually from someone who bought something for 99 cents - I've had to initiate contact when I've seen the feedback to sort out the issue. When I've suugested to people that they should contact the seller with issues, I hear "I  didn't because no sellers on eBay ever do anything anyway!"

I now have a little card printed up to send out with purchases, asking buyers to please contact me with problems before leaving feedback, as most issues can be resolved quickly if I know about them.

Strangley, people usually understand that they need to approach Myer etc when there's an issue with a purchase, but shooting off an email to an eBay seller seems too much trouble.

End of rant......

Cheers,

Marina.

[***super_nova***]

Emails his side of the story to eBay

.

Independent eBay employer decides on the evidence to accept or not.

.....and listing / FVF goes through the roof to pay for the independent employees and the offices to accommodate them 🙂

[freightcar2009]

I did say it had lots of holes in it however it’s a start to get a conversation going.

Super, how would you improve it so it wouldn't increase fees?

If you want to improve something don’t just point out the problems, try and add ideas and sooner or later it will be resolved for the good

[2106greencat]

I don't even think you need to have anyone special at ebay doing anything, they just need to use the technology available to them to 'disable' the neg, program recognises that a 'contact' has been made with seller. Nothing after that is needed, as said earlier a good seller will reply and try to fix, if they don't then perhaps a neg is desrved.