Just got this from ebay ??? Sheron, You've Received a Number of Defects

[elegant--u]

Sheron, You've Received a Number of Defects

At eBay, we’re committed to providing the best buyer experience and supporting
you as a seller.

We’ve noticed you’ve received a number of defects and want to remind you that we have the tools available to manage your performance – The Seller Dashboard.

Further defects on your account may result in your performance falling below standards, with consequences that include:

• Showing lower on search result pages, which could result in less visibility and sales
• Account limitations, such as restriction in selling rights or reduced selling limits
• Access to your funds may be delayed.

Check out the Seller Dashboard now to monitor your performance and identify areas of service you could improve on.

 I think, hmmm that might explain why sales are sooooooooo slow, so I head on over to my dashboard, and nothing, no defects ?????? why do they send you this stuff get you in a flutter and then bam nothing.

But if anyone can explain are sales slow ???? or is it just my store ???? I admit I am downsizing as ebay has lost its shine over recent years, but I do keep in stock my top selling items, but even they are not moving, feeling deflated 

[whiznumber6]

You're not alone - being covered here: https://community.ebay.com.au/t5/Selling/Just-got-a-defect-for-an-item-sold-back-in-Sept-last-year/m...

[jfmgray]

Yep - I got a spoof email saying I had received my first defect.  A very good spoof email I must say - used my first name and all the link addresses looked genuine. But nothing in my eBay message inbox and no defects recorded.

[outback_blends]

---

@jfmgray wrote:

Yep - I got a spoof email saying I had received my first defect.  A very good spoof email I must say - used my first name and all the link addresses looked genuine. But nothing in my eBay message inbox and no defects recorded.

---

Its not a spoof email ...it is from ebay and I had a defect which has now been removed ...lots of folks getting the same thing.

If you want a consiricy theory how about ..... Ebay is trying out a new program that will deal out defects automaticaly with all refunds ! 

[whiznumber6]

Not a spoof - it's from eBay. IP address checks out to the PR firm eBay use for this sort of thing, and direct e-mails don't into the Messages folder.

[awesomebathstuff]

Received same email and have no defets, its strange.

My sales for may May are down 58% on last year, absolutely no clue why.

So you are not alone.

Anyone have any idea?

[chameleon54]

---

@elegant--u wrote:

Sheron, You've Received a Number of Defects

At eBay, we’re committed to providing the best buyer experience and supporting
you as a seller.

We’ve noticed you’ve received a number of defects and want to remind you that we have the tools available to manage your performance – The Seller Dashboard.

Further defects on your account may result in your performance falling below standards, with consequences that include:

• Showing lower on search result pages, which could result in less visibility and sales
• Account limitations, such as restriction in selling rights or reduced selling limits
• Access to your funds may be delayed.

Check out the Seller Dashboard now to monitor your performance and identify areas of service you could improve on.

 I think, hmmm that might explain why sales are sooooooooo slow, so I head on over to my dashboard, and nothing, no defects ?????? why do they send you this stuff get you in a flutter and then bam nothing.

But if anyone can explain are sales slow ???? or is it just my store ???? I admit I am downsizing as ebay has lost its shine over recent years, but I do keep in stock my top selling items, but even they are not moving, feeling deflated 

---

Your feedback score for the last 30 days is 68. Your 12 month feedback score is 818. 68 x 12 = 816. Your feedback would indicate your sales are spookily regular and consistent with no hint of slowing over a 12 month period.

Ebay ebbs and flows. If you have a few good days it tends to drop right away over the next few to bring you back to your long term average. Many sellers believe this is a throttling process that ebay uses to manage some sellers sales. Your feedback which indicates a variation of 0.25 % in sales over the last twelve months would suggest your account is one of those affected by the phenomina.