Just venting....

[powersports57]

Hi all, just need to vent a little to people who understand the frustration. I have a customer who bought 3 lots off me recently and paid 3 lots of postage. I posted the item and refunded the difference of combine postage cost. All good I thought...until I get several rude messages asking WHY there was a partial refund into the buyers account. I explained why and pointed to the Payplay message explaing the refund..Then I get one today asking for a tracking number which was not done (items went as a large letter) To top it all I included extra items as I do in some prurchases...ohh well sometimes you can not do right for doing wrong.

The other issue was with a buyer NOT reading description proberly and claimed against me as NOT AS DECRIBED - WHAT - how does that work?  I guess now a couple of refunds and strike are heading my way. Wow, Rant over, thanks for hearing me out. Cheers, Dave

[lane-ends]

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@egglesdtp wrote:

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@phorum_junkie* wrote:

I would never combine items that were paid for separately and clearly state that in my listings. If they pay for three lots of postage that is what they get, 3 items posted individually.

I tell buyers that if they want combined postage to contact me for a combined invoice before they pay,, if they don't do that then I assume they want them posted as they have requested.

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I'm finally coming round to the same strategy. I prefer combining postage when buyers ask for it before payment, as it saves money not just for them, but me also as the postage fees are reduced. But those people who pay separately and immediately. - even though I ask twice in each listing to please wait for an amended invoice if they purchase more than one item from me - from now on are getting separate parcels. What changed my mind? Simpley because working out how much to refund and still cover myself for all fees involved is just too complicated, and secondly, when I do so, only once in a blue moon does the buyer acknowledge or thank me.

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Problem is with Ebay now dropping the commit to buy step unless buyer has used the cart you dont get a chance to do a combined  or modified invoice . They are pushed straight into immediate payment..