Just wondering about these dsr's.. and worrying..

[lizzy6107]

I went from power seller to average joe, due mostly I think, ( poor cognition skills in understanding what they are talking about when a report wont show up) to cancelled transactions.

If I sell an item, and it's not correctly described, I post the item and give a full refund. and then cancel. In the past year I have perhaps done this about 8 times, and am wondering if that's what did it!

It is I that send the cancellation request letting the buyer know ( after already emailing them) that I missed a stain or a missing button or something and that I am sending a refund, and that a request to cancel the transaction will be coming, and ask they agree after they recieve their refund and item.

Is this what did it for me !

I am trying to do everything to keep the customer happy, to have a good ebay experience.

If this is the case, then the only option is to refund and send, but not put in the cancellation request, so still pay fees.

Am I right that it is the number of cancellations that has done this to me? I have done it to myself ? lol

[harley_babes_hoard]

You shouldn't need to be refunding and cancelling if you take more time and list your items correctly. Yes I would say that all the cancelling has done it. If you cancel a sale and select anything other than the buyer requested to cancel option then it will show as a defect.

[lizzy6107]

Okay, you are right, thanks for the confirmation

cheers

[thecatspjs · Accepted solution]

Lizzy I fine tooth comb everything and still miss things from time to time.

I too usually post the goods, message the buyer and issue a full refund. 

I don't send a cancellation request, and cop the fees as my own punishment