Hi,
Do not know if this has been covered before.
Checked my seller performance yesterday morning and found 5 late postage defects.
All posted on time and 4 posted same day. I put in a request to have the defects removed and within 1 minute received message for one saying request approved for removal. The other 4 were rejected, not for late postage but for late delivery which is totally out of my control. All packages are tracked.
One item was purchased and sent on the 8th Sept and was delivered on the 29th September. Now their automated response is saying i should make sure it is going to be delivered in the estimated time period. I thought eBay were suspending the EDT during the pandemic or do they not read Australia Post updates.
Does this mean we and all other sellers are going to be at risk of losing their metrics and start dropping down the pages as a result.
Copy of Automated Message:
Hello noodlesemporiums,
Thanks for contacting us about the late shipment rating you received for the following transaction:
Transaction ID: 2205495099007
Item: (173874305117) Brewers Yeast Powder 1Kg ( Saccharomyces cervisiae ) Nutrional Supplement
We've reviewed your request to remove the late shipment rating related to this transaction.
We cannot remove it in this instance, as it is an indicator of a less than positive buying experience. We understand you may feel that you did everything to take care of your buyer.
Please note that this decision is final and cannot be changed or escalated.
Here's how to avoid issues like this in the future:
- Make sure you ship within your stated handling time and ensure that your item will arrive by the estimated delivery date.
- Always upload your tracking to eBay as soon as possible, and definitely before the estimated delivery date. When possible, we'll use this to automatically give you credit for shipping on time. Uploading tracking also gives your buyer confidence about when their item will arrive.
- Communicate with your buyer so they know when the item was shipped and what to expect.
We use the mypost portal and tracking is automatically uploaded into eBay. We crossreferenced all tracking numbers and they were all scanned at the PO within the stated handling time.
