@*tippy*toes* wrote:I'm not sure I'd be arguing with PJ about that given she lives there 6 months of the year.
Well then the Royal mail website is lying. I was Born and raised in England and Royal mail was excellent as I have been here for a while I did not know if things have changed which is why I checked and it is cheaper.
The new late shipment ratings are based on a flawed system, and ebay knows it, their consultants even acknowledged this to me in discussions on more than one occasion over the last couple of months.
I have asked numerous times to for ebay to PLEASE address this issue before what was going to happen to us has just happened !
I received my new ratings today, and I have 17 Australia Post late shipment defects (16.9%, 19 transactions out of 116) in the previous two months or so, even though I always post items on the first business day after purchase as advertised, or as often as possible on the same day.
These defects were ALL because I had holiday settings on, which are totally useless when it comes to updating estimated delivery times,(read below).
I also received two late shipment defects from from two buyersin this period for the same reason.This is not their fault, as their only guide for estimated delivery time is ebayโs estimated delivery times.
Estimated delivery times do not change in line with holiday settings, so expect late shipment defects every time you go away and come back, and lots of them.
In Australia, Ebay estimates Australia Postโs delivery time as 3-5 days to deliver, a joke in itself, but never the less, Australia post is legally entitled to take 10 working days to deliver mail, and usually takes even longer. Three weeks from Sydney to Queensland was my experience once. I spent all day trying to convince many buyers that they will receive their items, when Australia Post found the time.
This is very frustrating and time wasting, thanks again Aussie Post.
Another recent case of mine clearly demonstrates the extreme discrimination that we as sellers must endure under this utterly flawed and discriminatory method of seller performance assessment.
I had holiday settings enabled while I was away, from about the 12th January 2016 until 3rd February 2016.
An American purchaser bought and paid for his item on the 25th January.
I posted his item on the 3rd February 2016, the day that I returned from holidays.
On the 17th February, exactly two weeks to the day after posting, he opens an item not received case, as we all know, noit enough time for delivery.
So, happy days, paypal instantly garnishes my paypal account of $217.00 for this item.
This immediately left me unable to pay for my own purchases until this amount was paid, or the buyer closed the case.This case is still outstanding, and I am out of goods and pocket for $217.00.
This was unfair and unjustified, but I had to pay for items that I had purchased, to avoid receiving unpaid item cases from sellers.
The time period from the date of purchase of this item, the 25th January until the 17th February is 23 days.
Bearing in mind that my holiday settings were set for my return on the 3rd February, it follows that this buyer should not have been able to open this item not received case until at least the 26th February, by which time he should hopefully receive his item anyway. But I am penalised for this ??? Why ???
Ebays holiday settings are useless, they do not update estimated delivery times in line with holiday settings.This is disgraceful.They are ESTIMATED delivery times only, aren't they ??
On this transaction, my tracking from Australia Post registered parcel shows me on my sold items page that his item had arrived in LA on the 12th February, 9 days after posting.
However when ebay or the buyer tries to see this tracking from their end, the Australia Post registered tracking is not visible, as it defaults to the USPS site, which is not recognised by ebay as a valid tracking number, and so is invisible to all but me.Thank you again, Australia Post and ebay.
How are we supposed to send small items with tracking when Australia Post tracking is not worth the paper it is written on ?
I have been attempting to get some sense from Ebay about this situation and the new late shipment defect assessment system where Australia Post, The Most Inefficient, The Most Incompetent carrier on the planet has the ability to rate us as sellers, when they have no access to information that the Sellers, Buyers and ebay have, in this particular case, Holiday settings.
What is the purpose of holiday settings anyway ? Merely a useful method to attract burglars it seems ?
To deal with this avalanche of late shipment defects i now have to deal with, i enquired what ebay intends to do to address this unwarranted slur on my standard as a seller. All I receive in reply is โThank you for contacting ebay, have a nice day โ, and thatโs about it.
I was asked to supply all the item numbers and buyer IDโs for the last two months late shipment defects, and they will look into it, so i submitted this information about 1week ago.
Today I see that my seller ratings have been downgraded from Top Rated to Above Standard, thanks to ebay and , and thanks again !! Australia Post.
Needless to say, I am ropable about this situation.
Funny though, all the feedback from my happy buyers say that I could not have done a better job, Q.E.D. !!
I wish we as sellers could leave feedback for ebay and Australia Post.
I firmly and urgently request that ebay protect their sellers (read as โTheir Golden Egg laying Goosesโ) from this utterly flawed system, and address these unwarranted slurs on our seller standards IMMEDIATELY !!
I AM NOT HAPPY, and you can quote me on that 
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