Mail enquiry via ebay leads to removed money?

[collectocopia]

I'm so upset. Sold $222 item, sent item within a day or two, and as always they have their tracing. Now within days of sending it buyer has reported me and wants more info about sent items and ebay took all the money from my paypal, money I desperately need at the moment. How can this happen when they have their tracking which clearly shows it merely hasn't been delivered yet, as we are opposite sides? It's xmas and busy,. They can remove your money over a mere mail enquiry 

[curraone]

I don't know - but I would ring paypal and find out.

[padi*0409]

curra, I seem to remember that the tracking must be uploaded to both eBay and Paypal, otherwise the money will be taken back.

[*sparklz*]

Upload the tracking into the dispute and do a copy and paste of what the tracking shows on the AP tracking site to the dispute as well.

They have not taken your money just put it on hold.

Once you can prove it was posted and they can see the tracking it should be released back to you.

[snowbunnies2016]

As the buyer has opened a dispute, the money paid by the buyer is put on hold until a resolution is reached ie the item arrives (tracking proving this) or the seller refunds the buyer (not really an option since the parcel is in transit. Once tracking shows the item as delivered (if the dispute is via Paypal) the funds will be released back to the seller.

[brickworksmarket]

I have a dispute currently opened by a buyer for not receiving an item and even though it shows as delivered they will still hold your payment till the dispute has been sorted.

[curraone]

Just to be clear:   can you give more details about your tracking?   Did you use the ebay labels - or  go to the PO and then update tracking details?   or whatever.

And what can you see in the tracking details on Aust Post?

[collectocopia]

Yes, tracking was right there and showed all details via aus post. She admitted she knew that, just wasnt happy that it was one day late, at that stage.  Seemed to not care that mail cannot get from WA to East in 2 days unless express and that's it's xmas. Simple case of no patience.  When it arrived further claims made. But I've never had someone who was impatient with mail not make further claims 

[transport-posters]

eBay appears to automatically side with the buyer until evidence can be provided that it was delivered to their postcode.

Mail goes by train to WA, so takes a few days just for interstate transit, and from what my train driver mate says, the engineers are always having "problems" with trains and waste time doing inspection checks down kilometere-long carriages to force overtime and hit working hour limits which cause stayovers in country towns and subsequent visits to pubs.

Once it shows as delivered, let eBay know and I am confident they will return your money.  Same exact thing happened to me (parcel from VIC to WA).

[*tippy*toes*]

In previous years I've had to sign a safe for air sticker for WA, FNQ and NT at Christmas time (from NSW). Most were delivered in 2-3 days, even to remote areas. I've not signed one this year and I've had a few for WA.

The big issue for me this year is items going via Chullora and getting stuck. I'm still waiting for something from SA that was last scanned at Chullora on 3/12. I opened an enquiry with AP and they said the seller had to do it, which they did. AP said "we don't know where it is but don't worry, we'll investigate". Neither the seller nor I hold out much hope of them finding it, but we'll see.

As for tracking marked as delivered, once it's marked as delivered the seller *should* win a dispute and any bad feedback *should* be removed. Well it's worked that way for me. The funds were realeased within minutes of the dispute closing and an email saw the resulting bad feedback removed.