Ludicrous.
eBay are going to monitor fraud for extra payment, when they can’t even handle a legitimate report of obvious fraud now? Pfffffffft.
24/7 access to eBay staff? I don’t need that; there’s a little thing called Real Life. As for the presumed attraction of human staff, that’s nonsense. It’s almost tempting to get a thousand or so disgruntled buyers together en masse to have leeeeeeeeengthy conversations with these so-called live persons when a disappointing transaction requires intervention above and beyond a straightforward dispute. The shock and stress of a bad transaction… needing a shoulder to cry on… telling the story of “my aunt Belle O’Ney” who had a bad buying experience, the memories it brings up… We would be able to gauge just how many live qualified persons eBay employs, and just what security and trauma counselling experience they have. Oh well, interesting fantasy scenario. I merely amuse myself in a rather cynical way. After all, if eBay won’t handle a legitimate refund scenario properly, I’d be engaging for that refund through PayPal or a chargeback. And - let’s face it - wouldn’t be buying on eBay again since eBay is no longer in a position to play chicken with buyers who now have so many other buying platforms from which to choose.
As for the third “value-added benefit”, it isn’t. Secure transactions? Oh joy. Something so special and unique as that is sure to lure the punters. Or… one can just go anywhere else where secure transactions are standard fare.
eBay, eBay, eBay, in a long history of straws that broke the gnat’s back, I’m finding it hard to see how you came up with this, unless a bunch of the brightest executives had an extended drinking session, got completely blotto, and were too embarrassed (and dealing with hangovers the size of Jupiter) the next morning to rescind the decisions made in that state of drunken stupefaction.
