My First Ever Neg

[2106greencat]

Guess it had to happen.....but why oh why do buyers not contact a seller to resolve a problem?....just go straight to the dreaded red dot....my perfect score all ruined:-(

[2106greencat]

Thanks Kopes, not even going to ask for revision actually, hoping my reply speaks volumes, but cheers for the thought and it's people like  you and the others here that make me feel better about it, whats one old RED compared to the rest. I had a little time out,..... played with my ball of string, (that always settles me lol) and I am back in force, raring to go. :^O

[typhoon4u]

To me, refunding for red dots is like a reward to the buyer for giving them.....

I reply "I was not contacted by buyer. Could have easily refunded or replaced if asked."

typhoon4u

[freightcar2009]

I am a buyer on eBay however, I have been thinking of using it to sell off quite a bit of stock and items i no longer need anymore.

I would have thought an easily identifiable inaccurate feedback report should have had some kind of process to reverse, as its obvious scrubbing these items are against warranty and is unfair.

Is it better to open different accounts? One for buying and one for selling?

[kanzac]

I am so sorry for you greencat. It is so disappointing to try so hard to give customer satisfaction only to run into buyers such as this one.  I admire your professional reply to the buyer.  You are right.  Other buyers will read that reply and buy from you with confidence.

As others here have said obviously your buyer was a very difficult person to please.  But ... what goes around comes around.  I think after reading thie post there will be several sellers who add a name very quickly to their BBL.

[cosmosgrove]

Greencat, have you tried to contact this buyer to discuss the problem?

[2106greencat]

Typhoon and Cosmo, I emailed the buyer as soon as I saw the neg. I advised them that they should have contacted me, and that I had refunded in full, as, if my buyer is not happy, then neither am I. I also gently suggested they visit the boards to see what other options they could have taken, rather than leave a knee jerk neg. I won't ask for revision as I said before, coz  hopefully my 'polite and truthful reply' will speak for me. And honestly, I don't blame the buyer. There needs to be more guidance from ebay - it is almost like they have abandoned ship! I think it has just got so big, they have left us to deal with it all - a self help system in effect: stars, negs, disputes, no real rhyme nor reason anymore. Hell, a mate of mine got an 'INAD' claim aginast them because an item they received was damaged in transit! WTF - item not as described??? What seller is going to advertise a broken item? Obvioulsy it was damaged during transit, but no contact with seller, no chance to offer recompense, just claim, claim claim- The powers that be at ebay are laughing all the way to the bank, but thruth is, they have lost control, and have left the children to play alone in the playground.

Sorry about the bold, I hit something, and can't get it to go away

[2106greencat]

Sorry about the bold, I hit something, and can't get it to go away

ignore that, soon as I posted it was in normal font

[calsof]

NOT FAIR!!!!

Bold on purpose 🙂

[2106greencat]

:-x

[tom_leroy_and_alexs_dad]

Your buyer is a fool and there is no way I would've given them a refund - especially after the damage had been done.