My First Ever Neg

[2106greencat]

Guess it had to happen.....but why oh why do buyers not contact a seller to resolve a problem?....just go straight to the dreaded red dot....my perfect score all ruined:-(

[cosmosgrove]

Are you supposed to scrub non stick surfaces? I wouldn't have refunded until I'd spoken/messaged your buyer, now they might think this is the best way to resolve a problem 😞

[***super_nova***]

You certainly do not suppose to scrub non-stick cooking utensils.

[extra-keen]

Just have a look at her feedback left for others, not one is positive even though there are some green dots. She\He is going on my BBL, even though not likely to purchase from me.

Now she has a refund, do ask for a revision of the feedback. You never know, it is worth a try.

Green cat, this is an unreasonable buyer IMHO, sorry you copped them. Chin up and move on.

[2106greencat]

Yes I agree, every man and his cat (lol) knows you don't scrub non stick, feels like a bit of a sucker punch actually. Although to be honest, I refunded so I could put that reply against the neg. I am hoping in the grand scheme of things, that another potential buyer will see from my reply that

1. I am perfectly approachable and stand behind my products and the 12 month manufacturers warranty that comes with... and

2. That I am fair and honest enough to issue a refund when obviously I really didn't need to at that stage..let's face it they couldn't have done much worse to me.  I am changing my BBL settings, no more new buyers, 😞

[2106greencat]

.......and yes..I am on eof those idiot seller's who leaves fb when buyer pays, dammit, I finally see where you other seller's are coming from and changing moi ways! lol

[cosmosgrove]

I know how you feel greencat, I received my first neutral recently and my first reaction was to reply to their feedback, my second was to message them. I did neither and came here instead to have a bit of a vent and to get other's perspective on the situation.

After taking the advice I received here I was able to get ebay to remove the neutral (the thread is probably still here somewhere it was only last Friday night I posted it).

So I never did get to reply to her inaccurate feedback but I did send her a message. I kept it polite and mentioned that her feedback was inaccurate and told her how disappointed I was that she did not contact me first as I do offer refunds.

Now it is really tempting to respond to the feedback that I left her (yes I left it first) but the good folk here have recommended not to (it's against policy to put anything negative in a buyers fb).

I seriously don't think your buyer deserved a full refund if they scrubbed a non stick surface. And my guess is the warranty wouldn't cover this either. Off to add another to my ever growing BBL

[trulyspecialgoodies]

Aww greencat - that really sux - I feel your pain! Unfortunately there are buyers out there who don't stop to think before hitting that red dot. It's happened to me 3 times and I've gone from TRS to 'below standard' because my 'item as described' rating is 1.26% and the maximum allowed is 1.20%.

Don't take it personally - just keep being the best seller you can be - that's all any of us can do... 🙂

[2106greencat]

Cheers Ad, I know, it is annoying, coz like you I bend over backwards, and I stand behind my product, it seems even if you have all the integrity and honesty in the world, as a seller here, You have to get it right the first time, or be damned! I said I was gong to block all new ebayers, but hell, that's no fix, we were all new once. Ebay need to have 'steps put in place' so a seller/buyer has to show they have at lease tried to contact at least once before bumbling in and hurting someone's rep. Seems, it is all - dispute, claim, Whatever happenned to good old customer service, and giving us the chance to prove we can provide it, never mind:8}

[kopenhagen5]

Oh No, not you. 😞

However all the other feedback they left have pos but with not quite satisfied remarks. Looks like a buyer that's never happy. X-(

Maybe after your refund, wait a little and politely send request for revised feedback. My fingers are crossed. 🙂