My First Ever Neg

[2106greencat]

Guess it had to happen.....but why oh why do buyers not contact a seller to resolve a problem?....just go straight to the dreaded red dot....my perfect score all ruined:-(

[lyndal1838]

Hell, a mate of mine got an 'INAD' claim aginast them because an item they received was damaged in transit! WTF - item not as described??? What seller is going to advertise a broken item? Obvioulsy it was damaged during transit, but no contact with seller, no chance to offer recompense, just claim, claim claim- The powers that be at ebay are laughing all the way to the bank, but thruth is, they have lost control, and have left the children to play alone in the playground.

Greencat, have you ever opened a dispute as a buyer.  There are ONLY two reasons...Item Not Received  or Item Not As Described.  Your mate's buyer was correct in opening a INAD dispute for an item broken in the post.  As you progress through the dispute you are asked how the item is Not As Described and the option is there to tick Broken.

Your mate would have been able to answer in the dispute to offer a refund or whatever.

What makes you think ebay has lost control...they are certainly not leaving us alone.  In fact ebay is very much in control...it is the buyers who open disputes with no contact who are out of control.

[phorum_junkie*]

I would NEVER refund a buyer just to avoid a neg. If they have a genuine complaint I will refund and pay for return if I want it back, I most definitely would not refund if they had already left a neg without bothering to contact me.

You have now given the numpty buyer the impression that all they have to do is leave a ridiculous neg and they can get a refund!

[joz*garage]

I won't ask for revision as I said before, coz  hopefully my 'polite and truthful reply' will speak for me.

Is it common knowledge you don't scrub non stick for this item? If it isnt, then, for this reason i would send a feedback revision form to the buyer.

Heck, i would ask for revision anyway coz, you lost out in every way [The buyer got the thing for nothing and you're prepared to wear the neg?] And if the buyer doesnt oblige, I would ask ebay to have it removed. And put it down as a learning curve.

[bsal6160]

But you are forgetting one thing. The buyer has the right to leave whatever feedback they feel is suitable. I am not saying it was the right f/b just it was what they/he/she thought was right.

[jensmanchester-australia]

I won't ask for revision as I said before, coz  hopefully my 'polite and truthful reply' will speak for me.

What you need to remember is that with the way the feedback system and DSR system works is if you receive too many non positive feedback comments and/or low DSR's then eBay can restrict you as a seller.

Although you consider your reply will speak for itself eBay will not take that into consideration if for some reason restrictions are placed on your ability to sell.

As you have refunded the buyers payment, to protect yourself as a seller, I would email the buyer, apologise to them for not being happy with their purchase and ask if they would consider revising the feedback for you.

You have offered great customer service, which is part of the whole eBay buyer experience, so it would be nice to see the buyer acknowledge the service you offered in a positive way.

[2106greencat]

Guys, I agree with you all, there were many roads I could have taken, and perhaps should have taken, and all support and advice from every one of you is appreciated. But bottom line, it was my call, I had a customer who wasn't happy. Whether you agree or not, whether it was even the right thing to do pr not - I had to do what I felt was right.

Had it been a much more expensive item, yes indeed, I would have questioned, or even ignored, and let it go as a learning curve. As Lyndal pointed out, there were no other option regarding my friend with the item not as described, and that is exactly my point. Things on Ebay are either very 'grey' or otherwise completely 'black and white'. A new buyer hasn't a clue what to do, as a seller - you should always research and learn and ask, this I have learnt from my own pathetic attempt to go it alone in the beginning. But it is unreasonable to expect any once or twice buyer to go though all the fine print and policy's, Should they ? Yes - undoubtably, Will they? - probably not.

I recieved a reply from the buyer, (and yes, they are very new) thanking me for my honorable gesture, and the reason they left a neg was they did not think they should ask for, nor did they think they stood a chance of a refund.  How sad is that?

[lyndal1838]

Of course they should not have asked for a refund if they scrubbed a non stick item.  Buyers need to take responsibility for their own actions and not blame sellers for everything.

They would not have been refunded in a B&M store if they used something incorrectly.  What would they have done...picket the store to discredit it for their actions?

That is what this buyer has done to you...they have discreditted you because of their actions.

[2106greencat]

I guess that is true Lyndal, never really thought of it that way. I am going to ask them to revise the feedback, hopefully they will?:|

[marian_100]

aaaw greencat that just sux. I do agree with the other sellers though. You should not offer or consider offering a refund to a NUMPTY buyer who is daft enough to 'scrub' a non stick pan.  Move on and forget it.

[***super_nova***]

Greencat, you should try to ask the buyer if they would revise the FB. All it shows to potential buyers that you will refund for no reason at all.  That is not a good message to send out  🙂

But I am not sure what hapens to your responce if the FB is revised???