My buyer is questioning the authenticity of perfume she purchased.

[up-please1]

My buyer is questioning the authenticity of vintage perfume she purchased and would like a refund. I purchased the perfume from Myer originally, but no longer have the receipt to prove it. Although I know the top notes of a perfume can change over time, she says it does not smell right and is also questioning the packaging. I want my buyers to feel comfortable with their purchases so I am happy for her to return it. But should I have to pay return postage?? I tried the ebay chat, the operater basically said it will all work out, but could not give me an answer regarding return postage as its not one of their options. Interested to hear your thoughts on the return postage options.   

[kopenhagen5]

You send the buyer a postage label for the return as it is not as described according to the buyer.

By road transport only.

Then you refund upon receipt of returned item.

However in this case I would probably just refund the buyer and let them bin the item as you say it has probably changed over time with oxygen getting to it. You will probably have the same issue if reselling.

[imastawka]

It's a fair amount of money to write off IMO, Kopes.

I'd want the perfume back, if only to give it to someone in the family, rather than let a buyer 'try it on' for free perfume

[kopenhagen5]

$67, I don't know if I'd even give it to someone if it has slightly turned.

And refunding without return may still get pos feedback rather than a possible neg.

If you are going to wear Chanel, it should be good. Bin it IMO.

[davewil1964]

Unless the buyer has a Dangerous Goods Licence, she cannot ship it anywhere.

As a perfume seller, who presumably has a DGL (otherwise it is illegal for you to ship perfume anywhere, either), you should know this.

As such, your only real option is to refund and tell them to dispose of it correctly.

[kopenhagen5]

As I mentioned in the previous post, by road you can dave.

[lyndal1838]

But not without a DGL kopes.

[kopenhagen5]

I thought a DGL only pertained to air cargo and not by road unless shipping over a certain quantity ?

[Anonymous]

It's not just the top notes that change over time.  If it's vintage there's a fair chance that it's changed quite a lot. 

There isn't even anything in the listing to state that it's vintage, only that it's 'used' or open.  One listing says the box is open and the two refills are unused, but it doesn't say whether they've ever been opened.

[up-please1]

That was a different listing, the refills have never been opened.  The listing in question however stated it was vintage in the item specifics.

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@Anonymous wrote:

It's not just the top notes that change over time.  If it's vintage there's a fair chance that it's changed quite a lot. 

There isn't even anything in the listing to state that it's vintage, only that it's 'used' or open.  One listing says the box is open and the two refills are unused, but it doesn't say whether they've ever been opened.

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