on 22-08-2019 07:17 AM
Hi Helpers,
I sold an item and posted it to Germany via Economy Air on 29/7/2019,.
The buyer emailed me yesterday saying it had yet to arrive and asked me to insert the tracking number into the tracking number box on my listing; there is no tracking number issued by Aust post for Economy Air or Registered mail though there is anArticle ID.
I have filled in the AP Missing or lost item form but don't have much hope, is there anything else that I can do?
Thank you
on 04-09-2019 02:54 PM
I'm sorry phil but it is your responsibility not the buyers to post with tracking it's all on you.
on 15-09-2019 05:49 AM
I have an email from my buyer...
hallo,
item arrived- very well packed- everything is fine!
It (yes it is the Dandie ashtray) was posted on 29 July and arrived at my buyer's address on 14th Sept.
took 6 weeks
so much for my PO lady saying it takes approx 10 days
sigh
thank you for all the help and suggestions
A
on 15-09-2019 08:24 PM
on 17-09-2019 08:09 AM
@misty_blue_treasures wrote:
Best way is don't offer an untracked option for postage. I would rather miss out on the sale, because of the extra few dollars, then run the risk of it getting ''lost'', which ends up costing you many more dollars.
There is another way of looking at it. If you make high profit margins on your items you can afford to" lose" the occasional item and still be way in front.
With the low aussie dollar, around 40 - 50% % of my sales are going OS at the moment. ( up from 25% 12 months ago ) Due to this, I have just had my BEST month of sales in two years.
I keep my postage costs as low as possible for my international buyers to stay competative and sell as much as I can OS. This means very few items get sent with tracking, most going as large letters or economy air. Even heavy items are selling OS at the moment as our international postage costs are cheaper for OS clients than they have been for at least ten years. ( again due to low Aussie dollar ).
But if you are going to follow this strategy you need a cool head and a thick skin. I dont have too many problems with international sales, but you do get more " Wheres my item ? " questions. Usually genuine. BUT I have just had a probable INR scammer. Zero feedback buyer, registered the day of purchase, but knows how to play the system hard. INR case opened the first available day and refuses to respond to communication.
My response......wait until the last moment to see if he responds or closes the case, then just refund. I cant afford to have my account drop in visibility due to buyer asking ebay to step in. Its just business. The item originally cost $5 but sold for $30. ( my usual mark up percentage is 500% - 1000% unless the item is worth several hundred dollars and a quick seller. If it meets this criteria I usually mark up around 150 -200% ) Postage cost was $18.00 large letter ( charged buyer $19.50 ). So while I refunded $49.50 it only actually cost me $23 plus maybe some ebay fees.
OK it hurts just a little bit ................until I take a look at my sales figures and see the extra amount OS sales are adding to my bottom line at a time when Australia only sellers are struggling with a depressed local economy and very low buyer interest.
International sales are not for everyone, but if you can detach from the emotion and just treat it purely as a business it can be a very effective way to dramatically increase sales.
on 18-09-2019 10:42 AM
I haven't sold overseas for years, but have recently opened up my items to select OS countries to see what happens. So far, nothing, but it's only the second week!
The infuriating part was I had to end up editing each item individually to set the international postage. If I used the bulk editor, it would only allow flat rate postage, not calculated, even though both options were there. Even selecting calculated, and selecting the countries that I am happy to post to, it defaulted back to flat rate, so without inserting a postage cost, buyers couldn't see a postage cost.
So, when someone from OS would look at the postage, they would get that message that the seller does post to your country, but contact for postage cost. Yes, I had adjusted my postage preferences to open up the countries I was happy to post to.
The only way to get rid of that message was to edit each listing and do each one manually, selecting calculated postage. Grrr!
Like you, I have a very high profit margin on my items. The items I have in stock have paid for themselves years ago. Therefore, anything I make now is pure profit. If one or 2 do go missing, I'm still way out in front. It just hurts when it happens!
19-09-2019 09:06 AM - edited 19-09-2019 09:08 AM
I just charge a flat rate of international postage for all of my items. $12.50 for small letter, $19.50 for large letter $39.50 up to 1 kg parcel and higher rates for heavier items. I dont have any restrictions on countries I sell too, so basically just cross my fingers and hope with a lot of stuff. Sometimes I win a couple of dollars on postage, sometimes I lose, but this seems to cover things pretty well.
I do have another little trick I use to reduce INR claims, but I cant mention it here as a few other sellers use the same idea and dont want to give the scammers the heads up.
With the general decline in postal standards worldwide, I am having a bit more trouble than 12 months ago, but then I am sending a lot more stuff to international clients lately. America's postal system has slowed since they introduced the electronic handling systems and I had an item sit in Australia Post for three weeks before maikng it onto a plane OS recently.
Basically like you, a lot of my stuff paid for itself years ago and doesnt owe me anything, although with the improvement in sales recently I have been buying quite a bit of fresh, new stock in lately. I said I wasnt going to do that as I have a shipping container full of stuff now, but with the slow Australian economy, there is a lot of high quality stock going very cheap at the moment.
I am mainly buying from dispersal, clearing sales when companies close their doors, but have purchased a couple of bulk lots from deceased estates etc., where the original owner stashed stuff decades ago and it has just sat in storage for years. The most interesting lot was the residual books and spare parts stock from a large city auto dealership that closed in the 1950,s. The owner put everything into storage when the business closed and when he passed away his son kept the stash. The son is now ready to downsize and move into a retirement village, so contacted me to have a look at the hoard. It was a fascinating time capsule with many of the items now very rare and sought after.
I purchased the collection and have listed most of it on ebay. It is selling very well with some rare individual items making hundreds of dollars. Most of the really expensive gems are going to international buyers and it is this sort of stuff which OS buyers are looking for.
on 21-09-2019 11:58 AM
Thank you 'purplemon18' for your excellent and detailed reply to 'asimau'.
This has been of great interest to me, after currently experiencing the same situation with a coin I sent by Australia Post economy air to France on the 23rd August, which apparently has not reached the buyer as yet.
We will hope for the best and a good lesson learnt... to always use tracking.