Negative Feedback Lies

[cbccollectables]

Hi Everyone, I have had a 100% positive feedback score for years. I have just received my first negative feedback because the buyer would not pay after weeks of promising, so I cancelled the sale. They have now left negative feedback stating the clothes were only good as rags and to beware of seller. Of course this is a lie as she never did pay for them, and they were not sent. I am yet to leave feedback for her. I know I can't get feedback taken off, but surely she can't just lie like that? Any suggestions will be helpful.

[retailtherapist_8]

neon_babe, I hear you, I am trying to get my FB as Seller up so I can list more Designer items ( ebay has ridiculous restrictions on brand name items)..and some of my buyers haven't bothered to leave FB  yet messaged me to tell me they love the shoes! I dunno, it aint easy........lol:-).....ridin the waveeeeeee

[whistlersmum]

Sometimes you can't escape the negative feedback anyway!  I sold an item to an overseas buyer. He paid for it, and then asked for it to be sent to a different country to the one he had has his address on paypal. I discovered that I wouldn't be covered by paypal's buyer protection if I didn't send to the address paid through, so I asked him if I could send it to his real address, and he refused. So we mutually agreed through ebay to cancel the transaction, and he received a full refund, and I then received negative feedback, him saying that I received payment and didn't send etc. Ebay couldn't retract his neg. feedback.

[davewil1964]

I would have sent it to his Paypal nominated address. A buyer has ample opportunity to specify another address. If they can't or won't there is a fair chance they are scammers. Sending it to the nominated address (as long as the postage method is Paypal compliant) protects the seller regardless of the buyer's attempts to scam.

I don't do overseas postage for this and many other reasons.

[whistlersmum]

Yes, next time (if ever) I will do that. I had a look at the feedback left from the other username that he wanted it sent to, and it was all pretty dodgy.  Comments like, 'not as described, was broken etc) so Iam fairly sure it was a scam.  It was a different name as well, juggling a few letters here and there. I pointed all this out to ebay, but they still let the negative feedback remain.   Lesson learned!

[coast_golf]

There's some idiots out there.

I sold a musical instrument last week, $250. Same instrument selling elsewhere on eBay for $320. Buyer asked if I could rush the postage as he was going away in a few days, wanted to take it with him. He paid for it that night, I was at the PO at 9am the next morning. He got it in time.

Left me neutral feedback because he didn't like the strings on it, thought they were a bit cheap.

 Go out of my way to make buyers happy, lucky if I get ANY feedback on transactions 1 out of 3 sales.

Wonder why I bother some times.

You reckon that's bad... I sell car parts on another ID and I included a spare identical item as a bonus just because they weren't selling and I copped a neg! Asked buyer why, tells me that it wasn't as described because I sent 2 of the item instead of just the 1. My DSR's copped a hammering as well. The neg was quickly removed but the DSR's stayed for whatever reason :S

[naughty_horse]

Hi,

I have had the same experience with a customer, never payed but gave me bad feed back.

I rang ebay and they took the bad feed back off.

Hope that helps

[brookreflections]

Hi

wish could help- it is devastating.Know the feeling well.

I recently received unwarranted unfair negative feedback.I am amazed how people can get away with such dreadful dishonesty- just can't believe it.

Sorry to hear.

kind regards Deb

[citychic4you]

There's no neg on your feedback now.

[ajarnjenny]

I sell patterns and have that clearly listed in my titles. I get people thinking that they are buying a handmade, pure wool blanket for $6. Or a baby dress, shoes, nappy cover and hat for $4.50.

When they receive a pattern in the mail..............they leave me negative feedback.

If someone contacts me and tells me politely that they have made an error, I ask them to spend the 60 cents postage, post it back to me and I will refund them.

However several have just left negatives because they thought that they were buying the goods and did not receive what they THOUGHT that they were buying, because they didn't read the listing.

I leave them there. I hope it might alert other buyers who don't read.

[*new2vintage]

According to some of your feedback you sell patterns that are only sent via email which is a policy violation. You are only allowed to sell physical items jenny.