Negative comments hidden behind positve feedback. The feedback system needs repair.

[jmhme2002]

A buyer (############) is currently the buyer of one of my items.

Firstly, the email address given (###############@%%%%%%%%%%%%%%%)does not seem to exist. A message sent to it comes back as undeliverable.

I googled %%%%%%%%%%%%%%%and found that it is the store of another ebay member ^^^^^^^^^^^^^^^^^^

Because the single bid was made in the last 4 seconds and the feedback score is low, I checked this buyer's (###########) and the other's ^^^^^^^^^^^^^^^^past history of feedback etc.

It is not pretty!! In a number of cases positive feedback was left but the comments reveal that there is a lot wrong with how this member conducts herself/himself. Sellers are clearly afraid of giving a negative rating but that is very clearly how they feel.

There is also a common seller for them both (&&&&&&&) which may or may not mean that they are connected in some way.

I think that it is time for ebay to do something about what is going on here. If sellers are to have the confidence that the system is fair then it will be a good environment in which to continue selling. Clearly a number of sellers have suffered at the hands of whoever is behind these usernames.

When an unfair negative is given then the seller suffers that loss of reputation for a long time. But unfair negatives are given very casually by strange, deluded, mistaken or even nutty buyers. The feedback system is therefore in bad need of repair.

In the meantime I will just wait and see if I get paid for my item.  We will just see what happens.....waiting in anticipation  LOL

[phorum_junkie*]

It is certainly time ebay did something about those sellers who breach policy by leaving positive feedback with neg comments, actually it is something they are quick to act upon if it is reported!

How can sellers be afraid of leaving neg feedback? They have been unable to do so for nearly six years.

[jmhme2002]

Hello,

I am not trying to get anything done about the sellers who breach policy by leaving positive feedback but with negative comments!!

I am trying to get something done about the consistently bad buyers who really do deserve those negative comments. It is not fair that a particular user consistenly treats sellers so badly by bidding and then not paying.

(Yes I forgot about  not being able to leave negs for buyers but I think that a seller should be able somehow to warn others about bad bidders.)  j

[davewil1964]

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@jmhme2002 wrote:

Hello,

I am not trying to get anything done about the sellers who breach policy by leaving positive feedback but with negative comments!!

I am trying to get something done about the consistently bad buyers who really do deserve those negative comments. It is not fair that a particular user consistenly treats sellers so badly by bidding and then not paying.

(Yes I forgot about  not being able to leave negs for buyers but I think that a seller should be able somehow to warn others about bad bidders.)  j

And this would have helped in your case, how? Given they bid in the last 4 seconds you wouldn't have had time to check their feedback before the auction finished. And once the auction has finished, warnings aren't much use.. 

[haolove13]

This is where the credibility of Ebay is non existant.

Six years ago there were allegations of sellers extorting positive feedback.

I personally never experienced it or knew of anyone doing it. (I would love to see some actual statistics on this not just fairy tales)

So many sellers are wasting time and dollars as the daily new reports from new names shows. And all we get is the same old lame stories from a small handful of people defending Ebay.

Today I communicated with another victim of a serial non payer who now has 28 false positives in the the last  two months plus who knows how many strikes from people like me. His rating is still 100 % and he is still wasting time and money from innocent sellers. He is known to have had 128 winning bids but only 15 are positive feedback and there are 28 false positives. so possibly 80 or more have resulted in unpaid item strikes.

Does Ebay really need customers like that.????????????????

Do we need to open litigation?

Enough is enough LETS COME CLEAN IN FOURTEEN !!!!!

[jmhme2002]

Hi Dave,

Your're right. It would not have helped me. But if other sellers who have not yet been a victim of this particular bad bidder knew about her/him maybe they could block them.

[go-tazz]

If every seller gave them a none payment strike and then all selllers had the blocks in place exlcuding all buyer with

more then two strikes the problem would be solved,(as they wouldn't be able to bid on any items).

The system is in place,please use it,(false positives achieve nothing),

[chameleon54]

As a newbie buyer six years ago, I had a couple of bad experiences with ebay scams ( I was still pretty innocent back then )  On both occasions I was subjected to feedback extortion by the sellers, so in my experience the system still suited the scammers. I still left the Negs but copped negs in return. ( it was a big decision to take when you only have 30 or 40 feedbacks, not for the faint hearted ) The suggestion by many in other threads, that ebay post an automated Neg. to buyers feedback every  time they have a non payment case resolved against them makes more sense. This would be a very public display of thier buyer integrity and would shame many into acting more responsibly. The blocks for two or more strikes do help a bit, but are not the full answer.

[haolove13]

I still would like to know some actual figures about feedback extortion as if we are just doing our job there is no need to communicate about feedback. You only get problems when there is a problem under the old system.

But now our ability to trade is subject to anonymous "perceptions" of an experience with no justification or evidence required.

It must be that people are using the system for dishonest reasons and Ebay needs to clean up this area significantly.

If everyone was just doing their job AND BEING HONEST we would not need to discuss low DSR etc.

I spoke with a person who also suffered from a NPB like I did. I went through the dispute process and he got one strike.

The other seller has told me how he starts a dispute, leaves the false positive and then closes the dispute so it means this clown has at least 7 strikes against his name and more probably 20 plus.

If I had seven strikes in a rating of 38 I would be closed down. But this clown continues to trade and the system allows him to continue.

My opinion is a trial period of three  months would clean the system out very effectively so we could all get on with just buying and selling on Ebay.

This current system of having to apologise for people not completing 10% of sales is just plain ridiculous.

This is beyond a joke.

[tstore]

If non payers would receive automatic negative feedback, it would harm them if they were to sell something. This would be the only real benefit.