Negative feedback - I'm so over the threats.

[jayoceans2004]

Hi Guys,

I have been on ebay now for a few years as a seller of new age products. I do my very best always to offer exceptional customer service and I communcate to the absolute best of my ability... and now, after another negative feedback today, I am feeling a little let down and tired of it all.

The interesting this is all of my negative feedback is from customers who simply have not read the whole listing in total - and how it all works.

ebay seems very biased towards the buyers and nothing for the sellers... Maybe it's just me today. Maybe I am just a little disappointed and need to vent here. (I have never used this forum since I have been a member and quite possibly I NEED to!)

So, from today, I will always continue to try my best, however, I swear, and never will feel threatened by negativity any more( especially when a customer threatens me on an email letter demanding a refund for postage and the item whilst NOT wanting to send the item back to me!)

That;s all for today - if you read this and you are a seller I commend you! If you read this and you are a buyer, I ask kindly that you communicate well prior to leaving negative feedback - as I am sure, most sellers would prefer to resolve issues rather than have a neg feedback.

Have a great day.

[thebraff]

I am a buyer and I watched your little video.

The buyers are in the wrong if they don't read what to do with them.  Perhaps you should put a typed note in with the stones with the instructions just to make sure they do read it.

Although, if you are already doing that then I can't really ofer you any advice for what to do with ignorant buyers.

[jayoceans2004]

Thank you so much for that - a little note on what to do with them is an awesome idea - and practical! I will be doing this from now on. Thanks again, appreciated

Jason

[davewil1964]

If the email was through the eBay message system and the buyer threatened to leave negative feedback if their unrealistic demands weren't met, then that counts as feedback extortion.

In that case you should report the email and eBay should remove the negative.

[jayoceans2004]

Thank you for this. I did not know about this at all. I was under the impression that ebay no longer remove negs at all. I will look into this - thank you again 🙂

[phorum_junkie*]

I have never been in the least concerned about negs, if a buyer feels they must leave one then so be it. as long as I know I have done nothing wrong then a silly red dot on my computer screen is not going to upset me.

The only time I got negs I was almost upset when they were removed as I had great fun composing the follow ups and they went too lol.

Looking at the number of buyers who come here with problems after buying from sellers with atrocious feedback I doubt if a few nwegs are going to have much effect on sales.

[digital*ghost]

The interesting this is all of my negative feedback is from customers who simply have not read the whole listing in total - and how it all works.

If the information is available in the listing, eBay may remove the negs (many sellers have had negs successfully removed for the same reason).

[thecatspjs]

The only thing about a neg thats worse, is another seller, who thinks its all just so funny.

[davewil1964]

You. catspjs?

Everybody else is taking it seriously.

[the3coopers]

I looked only at the listings where you've copped Negs and Netutrals recently. Here's some suggestions. All can be rectified by you pretty much for free, and will reduce potential future negs...

1. Re: the glow in the dark pebbles - there is no mention of size. The photos at the top show a pathway lined either side with LARGE pebbles, yet the buyer probably gets 10 tiny ones. Those photos are extremely misleading (unless you say it's a doll's house), and this is a potential neg.

Yes I realise that other photos show pebbles in  human hand - but at no point in the listing do you make it clear exactly what the buyer will receive.

2. Re: the CRYSTAL MIX TUMBLED STONES - you mention the size in the text, but people sometimes miss things like that. Put a photo something in there with sames, as a size reference - box of matches or coin or whatever. A picture tells a 1000 words.

3. Re: learning DVD - you should not be putting Zipped content onto discs. It should be directly playable. If it won't fit on one DVD, then include 2 (it's not like they cost anything). You are just making it hard for your buyers, for no reason.

And this fineprint comment is a disaster waiting to happen "These Videos Can Only be Viewed on a PC/Laptop. Item will be mailed to you on one DVD with zip files." You need to put the files in an easy usable format - remember, you are targetting NEWBIES!

4. Re: your FB replies that say stuff like "Please post back, and I can select another one for you. (Contact me is all I ask" - that is like shutting the gate after the horse has bolted.

You need to include a note with every delivery that TELLS your buyer specifically what to do if they are unhappy. There is no point asking for communications after they leave you a neg. You seem to assume that they KNOW that you want them to contact you if they are unhappy?

My note is in the comment field at the bottom of my eBay Invoice, which I include in each delivery. It basically says that their satisfaction is vital to me, and to please make contact (phone/email/messages) if not 100% happy.

What I see is that you have not learned from ANY of the non-positive comments that buyers have made. There is no reason in the world why you cannot improve your chances of not getting similar Negs in future. Listen, Learn, Improve, Move Forward 🙂

I hope that helps