Negative feedback dilemma

[expressautomall]

I would like to ask for advice on this one.  A buyer left me negative feedback after a month claiming the product was damaged. She didn't contact me at all. I respond by offering her a full refund. She then responded by saying she will remove her negative feedback if I give her the refund which I then did.  Now she is still not removing the feedback! Are people really that bad? Seems that way. Any advice?

[digital*ghost]

You should report them to eBay for feedback abuse; if they have (as it appears) done the same thing to other sellers, hopefully they'll be willing to report as well (the more reports, the better) - eBay can and do act on the reports, sometimes removing all negs that the member has left. 

[foxette-in-sox]

Just playing devils advocate here BUT if sellers have OFFERED her refunds then its not feedback extortion & I'm even wondering if it qualifies as feedback abuse under ebay guidelines.

However,IF she has said the exact same thing as she's said to you

I respond by offering her a full refund. She then responded by saying she will remove her negative feedback if I give her the refund which I then did

THEN you need to contact ALL of the sellers & hope they will join forces with you so to speak & email Trust & Safety.Good luck with any asian sellers though as they may not understand or particularly care.

[more-champagne]

Blackmail, have copped that one before, call ebay.

[extra-keen]

On my BBL too. this is a buyer who ebay should definitely ban and make sure there are no new ID's opened.

Thanks for letting us know! and good luck, hope you get this one removed.

[t0psales]

OMFG, worst feedback scammer I have ever seen..

[thecatspjs]

Blocked & Reported X-(

[kopenhagen5]

On my BBL and worst one I've seen. X-(

[dylan11235813]

if they look anything like the avatar that topsales has I would run for the hills. On a side note try calling them on the paypal phone number they provided, if it is incorrect then you can get everything removed and it is on paypals head.

[davewil1964]

BBL

[***super_nova***]

I hope I am wrong, but something about this FB giver is very familiar to me.  I have a feeling another seller came here few weeks ago, and I have also reported this buyer then, so why is she still doing the same?   Maybe it needs few more reports?