New 'defects' system. New set of bull**bleep** rules to get our heads around.

[scottywhatty]

Just a heads up peeps.

I looked at my defects through the seller dashboard today.

What a load of utter **bleep**.

I have been cancelling auctions rather than issuing non paying bidder strikes in instances where people request it, and maintain contact.

For my empathy and understanding these cancelled items which were in NO WAY MY FAULT now have been imposed as defects on my account, and accumulatively have me below standard for my next seller review in 2 days.

11 cancelled auctions- and only 1 was my fault, yet, there they are: a tarnished red cross against my name.

Ebay- soon there will be no sellers left here... and I will smile with glee when I open the financial review to see your stocks fall.

[kopenhagen5]

The 2 strikes works, generally.

But of course if someone sets up another ID, well that's a different story. No matter what was in place you can't prevent the few that will bother going to that extent.

So you mean they didn't pay the second time either? Sounds like a competitor trying to ruin your auctions.

Pay immediately is a good idea for BIN's but naturally you can't do that on auctions.

I feel ebay should have blanket blocks on all accounts against non payers and a waiting period to open another account if any accounts held have strikes.

[padi*0409]

A blanket ban on Chinese scammers would be another good block kopes........with a real T&S that operates for buyers and sellers. 

Can't wait for that one to come in.           still waiting.......................

Ah wait, "protected sellers" methinks...........

Oh, they've done it, the "defect system" will weed out all those mongrels.....................excuse me when I laugh about the better place this platform is now for both buyers and sellers. fgs. 

[scottywhatty]

Not out of the loop, i am using a different loop. I have been cancelling sales, rather than taking a hard line in not issuing non paying bidder warnings, which do take a full 7 days to close, not 4.

I think what someone wrote about people with feedback less purchasing, and having to pay immediately until these members can prove they are geuine and authentic, to weed out the insidious.

Thanks for the info on blocking members.

But I know for a FACT that the strike system does not work. Member :thomcehls0811 (who now has adopted my previous and original ebay user name: scottk69) used a fake account: shawnjones to bid on 10 of my auction last year. The buyer marked all items paid for, and I did some research to ascertain that 'thomchels0811' was the culprit, as the shawnjones fake user had a 92% bidding history with ebay user thomchels0811 and 53 bid retractions (the 8% were the 10 auctions he used the fake account to bid on my items). The fake account was issued strikes, 10, strike, consequitively- and that fake account stayed open until the day I refer to a miracle day happened. The day I contacted customer service and was listened to, and then understood, and the shawnjones44 account was closed, 4 months after I issued 10 strikes on the account.

If you think that 2 strikes is all it takes to disable someone from bidding,  I believe based on my personal experience that you are all mistaken.

[scottywhatty]

Not out of the loop, i am using a different loop. I have been cancelling sales, rather than taking a hard line in not issuing non paying bidder warnings, which do take a full 7 days to close, not 4.

I think what someone wrote about new members with unestablished feedback purchasing, and having to pay immediately until these members can prove they are geuine and authentic, to weed out the insidious.

Thanks for the info on blocking members.

But I know for a FACT that the strike system does not work. Member :thomcehls0811 (who now has adopted my previous and original ebay user name: scottk69) used a fake account: shawnjones44 to bid on 10 of my auctions last year. The buyer marked all items paid for, and I did some research to ascertain that 'thomchels0811' was the culprit, as the shawnjones fake user had a 92% bidding history with ebay user thomchels0811 and 53 bid retractions (the 8% were the 10 auctions he used the fake account to bid on my items). The fake account was issued 10 strikes, consequtively- and that fake account stayed open until the day I refer to as 'miracle day' happened. The day I contacted customer service and was listened to, and then understood, and the shawnjones44 account was closed, 4 months after I issued 10 strikes on the account.

If you think that 2 strikes is all it takes to disable someone from bidding,  I believe based on my personal experience that you are all mistaken.

thomchels0811 then opened this account: janel_oconn

and continued to use that new account to sell, using account thomchels0811 to bid the auction prices up.

That account is still active.

If you actually have confidence, or appreciation for ebay safe guards, I am baffled as to why.

Based on my exeperiences here, I shld not even be here. But I do not have much of a choice, as my vet bils were over 15k in the last 18 months, so you take the **bleep**, with the gold, and cross your fingers that sensibility will prevail in the end....

I will just keep rolling my eyes me thinks......

(SORRY, APPARENTLY I RAN OUT OF TIME TO EDIT MY LAST POST???) Rolling my eyes....(again)

[arlottstreetstation]

Hello again,

I see your point about Auctions. I don't do a lot so I'm certainly not up with those, but I still don't see why it can't be Pay Immediately" - Surely if you don't have the money then you don't bid, even if you place a bid, then just go to work & see what happened when you get home that afternoon, your Max Bid shouldn't be more that what you have in the Bank &/or PayPal A/C.

Instead of this nonsense of UIDs, it would be far easier to set up a system whereby even if you are not attending your computer at the time the Auction closes, Ebay can deduct your payment from PayPal immediately....This would mean a Policy Change of cause & the usual Advice to all Users which means if you don't agree then you can close your account.

It would stop a lot of the nonsense that goes on now.

I thought about it maybe being an Opposition Seller, that's why I checked the item history. But I figure that a full time Seller would know the Rules about Unpaid Item Strikes & not try to purchase it 3 times in one day if they already had more than 2 on that A/C....I think it was just someone that got cranky because they couldn't buy on the 18th, so decided to "teach me a lesson" so to speak & have a bit of stupid fun in the process. However if it was Opposition I have a fair idea who it was & I'm tempted to do the same for as much as of his stock as I can to tie up for 8 days....But that's just sinking to their level...

Can you see though how this current System encourages this sought of behaviour???

[phorum_junkie*]

Ebay can deduct your payment from PayPal immediately

What a wonderful idea, enough newbie buyers get scammed as it is, fortunately a good few of them come here because they don't feel all is right and we tell them it is a scam and not to pay. I am sure you can get a large number of scammers to join you in asking ebay to do something that will be a great help to them in their thieving endeavours.. 

Unless a buyer contacts me within a very short time to ask for a cancellation I open an unpaid item dispute, I don't care what their reason is. I may have to wait 8 days in total to relist or SCO but they are getting what they deserve.

[kopenhagen5]

I hear what you are saying.

With any BIN's set them to require immediate payment. 

The function has been there for years.

If they don't pay it remains unsold for anyone else to buy.

[arlottstreetstation]

I hear what you're saying & God only knows I've been caught myself a few times....BUT.....we still have PayPal & the Item Not Rec'd Processes for those that would scam Newbies. Even as ridiculous as they are I can see their usefulness.

I'll say it again, walk into any Shop in the REAL world & ask for Credit - See what the answer is. Just because they're Newbies it doesn't mean they should have any more privileges here than the real world. And I'll give you a little tip - I did a bit of a Survey of my own a few months ago. I asked ALL of my Buyers over a 3 month period quite a few questions. I was amazed to receive a 76% Answer Rate, but not so amazed at their responses -  The majority don't feel Ebay is value for money anymore, the majority (almost all) don't believe the Free Postage Scam, the majority will buy direct given the chance because they realise it's cheaper these days & the last I'll mention here (and this REALLY surprised me) the majority feel SAFER buying direct because they know where they are buying from i.e. not some Chinese Junk Merchant dressing his Listings up to look like they are selling from an outlet in Australia, but supplying below standard rubbish from O/S.

Ebay is on the nose world wide with BOTH Buyers & Sellers. They have completely lost their way in the rush for more profit & the quest for change for the sake of change.... It should be just a Platform for Sellers to use to sell their wares & conduct their own Businesses - BUT... It has turned into a MINEFIELD for both Buyers & Sellers alike. The Rules now resemble the old Sales Tax Laws before the GST came in - They used to come in 3 Volumes that were each 30cm thick, were self contradictory & so complicated that even the ATO couldn't interpret them properly. And that is what is happening with Ebay. Even Cust. Service can't work them out most of the time.

Ebay has somehow developed the idea that they can interfere with the way people run their Business to the point where we all live in fear & are feeling as though we have lost control. We have to spend hours on the phone trying to get Defects etc removed when we all have better things to do like looking after our buyers...

I can see the day when the ever decreasing circles they are going around in cause them disappear up their own rear end...

[ourphonecase]

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@melbournegameframe wrote:

If ebay SIMPLY gave sellers the power to give 'negative feedback' again, ebay could return to the user firendly, equal, and accountable place it used to be.

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An eBay employee said some time ago why they had to remove allowing to give negative feedback to buyers. Apparently it was giving both seller and buyers negative experience. The moment the buyer gave a red to a seller wouldn't mean that the seller repays in kind. It then turns out into a flame war of replies. It looked bad from eBay's point of view and decided to cut one side off. Now I don't agree with favoring buyers, but you can do many things to avoid the situation from escalating so often. Firstly, immediate paymnet is required, auction is so pointless these days, its better to go Buy it Now with an immediately payment required attached. This will instantly remove your non-paymnet problems and don't need to cancel non-paying customers and also upload all tracking information to eBay when sent.

This way, you really should be protected in most aspect and only need to worry about the scammers who know how to abuse the system.

There are other alternative streams of ecommerce websites like Amazon that you can explore, though they are quite strict with both sellers and buyers that they can instant ban for the slightest mistake, but at least buyers get banned who request refunds too much.

[scottywhatty]

In this busy world, I just don't have time to review fine print on 'reforms' and 'policy changes'/

Trial and error, as I do what I always do, regardless of poicy changes. I list things as elaborately as I can and refund when I list something which ended up being not as described.... It is pretty simple. 

I barely have enough time to list anything anyway. I haven't listed anything new this month so far and I have a bleeping store now.,..

But I always find time to come here to vent. Venting about the ebay poo hole is of higher priority than money in my brain apparently.

🙂