on โ18-09-2013 06:25 PM
on โ18-09-2013 06:39 PM
Only worried about 1 neg feedback? Aren.t you concerned about the other 7?
on โ18-09-2013 07:27 PM
Had the feedback only mentioned communication it may have qualified for removal but that was not their primary reason for leaving the feedback. It was much more about the fact it failed on initial use and no amount of communication would alter that fact.
on โ18-09-2013 07:42 PM
Weโll automatically remove negative and neutral feedback and low detailed seller ratings when:
so which of the above would make your neg. eligible for removal?
on โ18-09-2013 07:43 PM
Putney there are whole new spiels on site map about feedback, beyond what you posted - so maybe go and brush up on them given you hand out advice on same.
on โ19-09-2013 07:49 AM
Yes I am becasue its not fair to get negative when you have not been afforded the opportunity to rectify ( if indeed there is a problem), who knows now as buyers word is never scrutanized even though its clear that at least half of the statement is an untruth. I'm happy to cop it if I dont do the right thing but once again the sells rights and access to equity are just ignored
on โ19-09-2013 07:51 AM
Yes and I offer a money back guarantee and always either replace or refund if something isnt up to scratch but in this particular instance wasnt even given a chance , I though ebay guidelines ask buyers to try and resolve before just leaving feedback? Has to be fair for all, we work hard to post quick and rectify problems if they arise. I often get very positive feedback from customers who werent initially happy with their product for whatever reason. I'm not in the business of ripping people off.
on โ19-09-2013 07:52 AM
keep reading there is more the part you quote is only the first bit
on โ19-09-2013 11:34 AM
Why are buyers able to leave neg feedback without trying to resolve the situation with the seller? They obviously want to keep the item and then neg without any contact - sellers have no choice when leaving feedback, positive only. Buyers wanting to neg should be queried as to whether they have attempted to resolve an issue with the seller, and if not then prevented from leaving negative .
on โ19-09-2013 11:58 AM