New seller dashboard dont understand how it works !!!!!!!!!

[pick-up-parts]

I've got same issue.

Now they expect me to wait 21 days for payment to clear via paypal.  That just means I won't ship until paypal payment clears.

I've never been out of stock.  Always cancelled at buyers request, or partial refunded if freight damage, but always at buyers approval. 

Just makes me go turn off all my listings.  I don't need to be paying the final value fee's to be honest, they're getting a little expensive.

Here's my rundown -

So, I sell a lot on Ebay.  Over 1100 transactions, totalling $330k

Today I notice my last two sales are on delayed funding.  I won't get the money until a month after the purchase.  Ebay/Paypal are withholding it.

Their reason - a 3.75% Transaction Defect Rate has mysteriously appeared on my account.  5 of 145 transactions were cancelled without supply.  All 5 were cancelled because buyers changed their mind, and I let them out of the transaction, but according to Ebay, they're assuming they were cancelled due to me not having stock of the item.  Which is wrong.

So, their solution is to withhold my funds.  Which means, I'm not going to ship the two items until the funds clear.  They're not helping the buyer, they're hindering the buyer because they're inaccurately punishing the seller.

I can no longer do the online chat with an ebay representative (can't find it and they don't provide it as an option).  I do not want to phone an offshore call centre.  I will just close the store.

I have no idea why they've made these changes.....

And before the 'experts' come out and criticise....

All 5 cancellations were initiated by me, because the buyer would not do so, nor would they pay.  All 5 were processed as "I have not received payment and wish to cancel an item" at least 3 weeks after the purchase was made, after waiting out the unpaid item dispute resolution.  They were also initiated by me in order to get the seller fees refunded.

Ebay's practices had this being my only option.

I've sold over 1100 items on ebay, totalling $330k.  100% rating with excellent shipping performance.  But today, they decided it wasn't good enough.

Sucks really.  Just surprised.  We had a good thing going, but I'm not waiting weeks for payments.

[247newdeals]

Wow that is wrong sounds like you even followed EBays system and still get defects and having your money held again is out of order. These things are meant to protect from bad sellers yet seems a lot of sellers are being wrongly defected, now with any system there is going to glitches but as most of the time they are common sense it should just be a matter of sending a quick email and they get sorted out.

I think the real problem is Australian sellers are seen as disposable. I hate reading things like what happened to you we work hard to run a store, on EBay, and it messed up to easy.

I hope you get it sorted out.

[davewil1964]

Not sure why you would need to cancel a sale when you had already done a UPI. A closed UPI will complete the transaction and get your FVF credited

I've been told the option to use for cancellation is 'buyer changed mind'.