Newbie ! New help on a negative feedback

[home.plaza]

I solved the problem with Buyer even its not my fault. Buyer got the refund by PayPal mistake and refused to return items. We offered to pay the pick up that we should not based on our return policy which Buyer agreed on conversations. We lost items as Buyer benefit and got negative feedback which a really damage our DSRs as Ebay beginner. We tried so so so hard for each single feedback. Some transaction we even dont get a feedback if Buyer not willing to. This is not our fault but we accept it as our fault which we shouldn't. Just because we want to satisfy Buyers.

I hope Ebay admin or someone can help me to remove this feedback. I tried all solutions but all failed. I spent 3 days for this problem and today I spent 3 hours on the phone with Ebay Customer service. All refused to remove the feedback and its seem like Ebay try not to understand for me no matter what I tried to explain. I also suggest to suspend this user's account because Buyer fail to honest and greeding when taking someone goods as his property. We can lose some money (we should not) but we can't lose feedback. 

Can someone please advise me what to do.

Thanks

[dylan11235813]

If you have complained to ebay put a complaint in to the Australian based consumer people.

[dylan11235813]

you have a bit of conflicting info

[dylan11235813]

just to go further. I have been defrauded and accounts still stand. ebay don;t care even when you ise their name. meaw

[phorum_junkie*]

Paypal would not issue a refund without you telling them to unless either the goods were returned or they gave Paypal sufficient proof that the items were significantly not as described and that returning them would be more expensive than the refund would warrant.

If you chose to refund before getting the items back then it is not ebay or |Paypal's fault that the buyer chooses to ignore your request for a refund. If you really think it is worth the cost of paying to get them back you can send them a letter telling them they must mzke them available to be picked up by your courier (at your expense) or you will issue a claim through the courts but I wouldn't have thought the time and effort needed would be worth it.

Obviously the buyer was not happy with what they received and giving out a refund does not mean they will not leave a neg especially if they think they have a duty to warn other buyers.

Don't waste any more time, there are no grounds for feedback removal.