There is a contact button on every page of the help pages. or with every listing. You'll get the robot, but if dodnt get an answer from it, ask for a human.
If you are using Outlook to view your emails, trying logging into to your email provider and check spam there.
Telstra suddenly decided emails from a company I deal with nearly every day were spam. Once I'd white listed that address in Telstra, I was able to view again in Outlook.
