Order Appears as "Delivered 17th Sept" - Its only 16th Sept & No Notification Of Customer Query???

[francapossum127]

How can this be so, if todays date is the 16th September 2021.

Also I did not receive notification that a customer sent me a message regarding an order

Has anyone else experienced a similar issue?

If so what why did this happen and what should i do to ensure that I DO receive notifications from customers? And the date screw up, what's the deal with that?

I am trying to do the best for my customers and not receiving notifications and not addressing them immediately is NOT professional

[jellybirddesigns · Accepted solution]

No idea about the date, but Ebay tracking is not always the best way to see where the item is - best to click on the tracking number and go to the Aus Post website. Sometimes I have taken a screen shot from the Aus Post website and sent it to the customer.

Besides seeing my orders in my Ebay hub, I also have them sent to my email address.

What is the customer querying about?

[francapossum127 · Accepted solution]

Thanks jellybirddesigns.

The customer was querying the size of the product that she received.

Thank you for your reply, much appreciated 🙂