Pack and Track International deemed "insufficient tracking"

[moviepostercentral]

I sent a package Pack and Track International on 13 Dec. It has not arrived in Germany as yet and the buyer opened a case with ebay. I lodged an enquiry with Australia Post and it is still being investigated. ebay has now closed the case in the buyers favour saying that there was "insufficient tracking".

I think Australia Post should be allowed to complete their investigations before a case is closed.

If Pack and Track is deemed to be "insufficient tracking" then it is not worth using.

[tcrazer]

Have they changed the requirements to proof of delivery, not just shipment, for all items now?

[moviepostercentral]

Proof of shipment is not enough. You need proof of delivery.

[asporty]

The only consolation is that Australia Post will give you full refund in case it is lost. But as others have pointed out, postage to Germany is quite slow.  UK is the same in my experience. So not sure if it is indeed delivered as post office will not compensate in that situation.

Perhaps request the buyer to pay you later if it does get delivered

[moviepostercentral]

I would be very surprised indeed if they give a full refund. They might refund the postage cost but I doubt they would refund the cost of the item unless it is insured.

[iscrap76]

I had 2 international packages not delivered last year and Australia Post paid me for the item and postage on both occassions did take 2 or 3 months but I did get the refund.  I put an online lost enquiry in they told me to wait (I think) 2 months from date of posting to give enough time to come back to me if not delivered, then I got back in touch to say still had not been received and I got a money order pretty quick after that, my were sent by international parcel not pack and track.

[*tippy*toes*]

How can you prove what was in the parcels that they refunded you for? You could have put a blank CD in them and then tried to claim the cost of a brand new Rolex.

[lyndal1838]

Customs Declarations and invoices Tippy.

This is why you should always declare correct values on any paperwork involving overseas parcels in case of items going missing.

[moviemem]

Australia Post have just advised that there is no compensation whatsoever on lost packages through Pack and Track International unless you take additioanl extra cover.

[heybooks]

Germany appears from my experiences to be one of the worst countries to deal with. I sent something via registered mail (I dont think its still available -  on my aus post contract which still has this method) and it "wasnt received". I contacted Aus post and they said they are waiting for Deautsch post to "ask the buyer whether he received it". No joke. The buyer had scammed literally the last 3 ebay sellers saying parcels hadnt arrived cos he realised he can get away with it. Aus Post said that some countries are better than others with inputting tracking. Aus Post from my experience is one of best in world. Germany is the worst in my experience! I think they rely on buyer honesty as their tracking system is almost non-existent!

So I got a strike from ebay and paypal money was refunded from my account to the buyer. I had to wait 60 days for Aus Post to get my money back, apparently with Deutsche Post coughing up the money and forwarding to Aus Post. (Registered Post on contract mail covers up to $100.... this monetary info not terribly useful I know but my main point is seller beware when sending to Germany. Their tracking is almost non existent!!)

[heybooks]

Good point but thats why Aus Post caps the compensation and makes insurance so expensive. If you had a friend in Germany yes you could do this as their tracking is so bad but karma will eventually probably bite 🙂