Parcel was damaged but buyer refused to take it back to the post off

[a4245-65]

Hi everyone,

I have recently sold a bottle of used perfume. Because of the terrible handlings by  Australia Post in the past, I purchased extra insurance and Signature on Delivery at my own expenses. I also suggested the buyer to open up the parcel in the post office to make sure the perfume is not damaged (she uses a Post Office address as her delivery address).

The parcel was delivered on 10 Feb. On the  following day, the buyer contacted me and said the package was leaking but she didn’t notice when picking up because she had several parcels. I replied within five minutes and told her not to open the parcel. Just take it back to the post office and tell the staff about what happened. They would fill a damaged report and giver her a reference number. I’ll then process a full refund to her. 

The buyer did not respond to my message or take the parcel back. On 16 February, without any further communication, she opened a case and asked for a full refund. I left her several messages and said that I have purchased full insurance. She doesn’t need to worry about dealing with Australia Post as it is my responsibility. I will refund her the full amount but what she needs to do first is to take the parcel back to the post office so I can claim compensation.

But she just wouldn’t reply or return the parcel. 

I have also contacted eBay, who suggested me to wait until 21 February or to provide the buyer with a return postage label even though I explained to eBay why the buyer does not need to send the parcel back to me.

This whole thing just seems really odd to me as most buyers would like to solve the matter ASAP. It normally doesn’t take this long for them to return the parcel. They would at least leave me a message if they couldn’t do it within a reasonable time.

It was lucky that I took a full video when packing up. I also took some photos when dropping off at the post office.

Has anyone came across similar situations before? I really don’t know what I should do now.

[domino-710]

The actual point is this item should never have been sent - let alone returned by the same method.

The current issue is about an empty box - what was supposed to be in the box - perfume - this opens a whole new can of worms - for the seller - as far as Aust Post is concerned.

[eol-products]

Again you are talking about something else not about what you originally wrote. You wrote you need a dangerous goods licence to send the item. This is incorrect but for some reason you will not respond to that. Its is ok to make wrong assumptions but you need to accept that you are incorrect in that statement and not use something else to change the narrative.

[domino-710]

That was referring to Companies who ship these items - not an individual using Aust Post.

So - no - not incorrect.

Have you read the whole thread in context - it may help.

You cannot send PERFUME through Aust Post.

Now go ahead & throw in your extras on - Couriers - Carriers - and whoever else - transports goods. 

[eol-products]

Australia Post does deliver perfume through their network via road. Can't be sent express as it cant go via air. Anyone who applies for an eparcel contract then applies for the exemption and is approved can then send perfume. You won't need a Dangerous Goods Licence as this is attached to your Drivers Licence and is only needed if carting above 500litres or kgs at a time.

The seller sent an item they had not been approved to send but this does not take away the buyer kept the item and sent back an empty box. If you drove an unregistered car and was involved in an accident that was not your fault does that mean the at fault driver is no longer at fault as your car was not registered.

[domino-710]

Oh beejeebus - this whole thread is about sending a half used bottle of perfume through Aust Post - which they do not allow without all the ' unless's ' -  and it was said to leak.

The seller is not about to apply for a dammmmm contract to send by road.

Indeed it does not - the buyer actually tried it on - and this is the first time eBay has risen it's ugly head.

Which by the way is what the whole problem is about.

Whether it can be proven - for eBay - that the returned box was indeed empty - there could be a case.

No photo of an empty box will cut it - the seller opened & accepted the box and took it home - that could be considered - ' delivered '.

I don't think there are many legs to stand on here.

DONE.

[domino-710]

Next - you'll be carrying on about HARPS.

[eol-products]

The thread is actually about a buyer not responding to continued attempts to contact them by the seller to resolve an issue.

[domino-710]

[eol-products]

It is good you are aware you have been pointing out all the things the OP has done wrong with sending a restricted item through the post. 

Thankyou for being honest.