PayPal charged me 13% (not including eBay fee)

[albarks]

I sold an item for $50 and PayPal charged me $6.53 as the fee. This does not include the eBay fee which is $4.95.

This is a 23% total selling fee!

PayPal support have only sent automated responses when I attempt to contact them.

All my other PayPal Fees are around 3% but this one's much higher. Has this happened to anyone else??

[indigorosey]

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@Anonymous wrote:

Can you prove our funds are actually earning interest for Paypal or Ebay? 

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Its in the terms and conditions. They state that they place it in an Australian bank account.

Edit: <snip>

10.4 In consideration for your use of our Services, you irrevocably transfer and assign to us the right to earn interest that may accrue on funds held by us. This applies only to interest earned on your funds and does not grant us any ownership right to the principal of the funds you hold with us, subject to our User Agreement.

15. How PayPal manages the funds in your account

15.1 Any funds held in your account will be pooled with money from accounts of other customers and deposited into a licensed bank in Australia. This does not affect your right to withdraw funds from your account.

[davewil1964]

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@indigorosey wrote:

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@charmony wrote:

This happened to me too, and is apparently part of another glitch where payments didn't show up at all for 24+ hours. I called Paypal and got a rather defensive rep whose only explanation was that the Paypal email I received about the payment was a fraud, and to forward it to phishing.

5 minutes later he called me back sounding rather sheepish, in the hope I hadn't yet forwarded the email (I had) and admitted the staff had had an email that day (apparently he doesn't read his emails) saying there was a bug that was stopping some payments showing up, and overcharging fees.

I'd sold an item that day (Wed), got the "payment received" email immediately (with a transaction ID link that led to an error page), but the payment didn't show up until today (Friday) and Paypal took 25% in fees.

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There seems to be a lot of these errors, always in Paypal and eBays favour.  Can anyone post here if they have been undercharged, ever?

Given that our funds are earning interest for them, it might be worth collating these errors and presenting a request to FOS that any financial errors must be communicated to sellers. They really need to be accountable for this, and not just rely on the vigilance of their customers to follow up and ask for refunds.

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Didn't want to draw attention, but I did have a no fee transaction for a bought item on Wednesday.