Just had a massive drama with a bluetooth headset I sold on eBay, buyer claimed that when he tried to place a call the person on the receiveing end couldn't hear anything. Somehow the PayPal dispute went in his favour even though he hadn't even properly troubleshooted (updating firmware, checking software settings etc.) and didn't even try to make it look like he had.
Well he sent everything back to me, PayPal yanked the money. First thing I did when I got it back was test it out - first call, wouldn't you know I was able to have a conversation. Person on the receiving end could hear me fine. What is going on with PayPal's processes??? The whole thing really makes me doubt the safety and validity of "PayPal protection".
I am still in the process of lodging a counter-dispute now as the item was returned in filthy condition, packaged in a snaplock back with foodstuffs (small crumbs and pieces of chocolate), the actual headset body is loose and the earpiece looks like it's been eaten by mice. Either the buyer had a complete inability to correctly operate the headset (not my fault) or they outright lied (definitely not my fault). Buyer also sent a "haha I win" type of message that was completely unnecessary. Now I have to go and get a 3rd party independant evaluation of the item, see what happens I guess.
Doesn't a seller have any protection when a buyer has outright lied to get a refund???
