Paypal refunds buyer after 5 months

[starwood2111]

Here is one to get the blood boiling ! Out of the blue a buyer claims they did not receive an item from 5 months ago. I provided a tracking number but that cannot be used now as it seems its too old to track (it just comes up invalid tracking number on Australia post tracking) . 

I provide the tracking number and receipt of postage to paypal along with the email I was sent by the buyer.

The buyer also emailed me saying the item did arrive but it was the wrong item. I ask why this was not reported 5 months ago but Paypal goes ahead and finds in favour of the buyer and refunds the money !

Surely not ?? !!  I suspect a scam but there doesn't seem a way out !

[k1ooo-slr-sales]

do contact Aust Post and try to get the tracking information.  This will strengthen your case as you can use it to show that PayPal are not following their own seller protection policy.

[*tippy*toes*]

One thing the others have failed to notice, which you need to ram home to PayPal is, the buyer has opened a not received dispute, but are then saying they DID receive it, but it was the wrong one. You need to show PayPal that email where the buyer admits to getting it. If they don't reimburse you immediately, the get the FOS onto it. Make sure you explain to them that the buyer has admitted to receiving it but PayPal still won't refund you.

The really sad thing here is, PayPal will reimburse out of their own pocket, which means the buyer has got away with it. It just encourages them to do it more to other sellers, knowing they can get away with it.

[starwood2111]

Yes I sent the copy of the email saying they received the wrong goods to paypal (screen shot) But this didn't seem to sway them the first time. But will follow up the FOS if they refuse the appeal.