Personalised phone call from Ebay

[jellybirddesigns]

Got a missed call from Ebay's Retail and Growth team this morning which was then followed up by an email. Per their message:

"I am reaching out from eBay Australia as I noticed your volume & revenue has declined over the last few months. My job is to support businesses like yours through our new growth program which aims to maximise seller success on eBay and get you back on your feet.

This is a complimentary service eBay provides that will take you through all our best-practice materials over a call and emails to make sure you are set up for a successful future selling on eBay."

Now, in all honesty, I'm not sure what they can tell me about improving my listings. I know full well my sales have declined, and they dropped after the item info was required for all listings and even more specifically since November 2020. I'd be far more interested if they can tell me why my sales are down 90% here, but up by 200% elsewhere for the same products being sold at a higher price point.

Anyway, has anyone ever had a conversation with the Ebay's growth team and found it to be useful?

[xtreme.survival]

Hi Paul

We spoke last year in regard to my eBay accounts and you were great. I have been with eBay for over a decade with several stores. Recently, I sold a watch to a German man through eBay the store is called watch*studio.

eBay Germany has treated me disgustingly, and have broken eBay's MONEY-BACK GUARANTEE policy and SELLER PROTECTION Policies, and I am at a loss as to why eBay Germany is doing this to me. I have asked numerous times what I have done wrong, and Germany actually changed the reasons numerous times.

The buyer rejected the order 2 times and the tracking shows this (    EJ300610597AU    ) and eBay Germany acknowledges this, the buyer then opened a FOUND CHEAPER case against me. eBay Germany fully refunded the buyer without returning the watch or paying the return postage and the postage spent to send the watch. They are also denying me SELLER PROTECTION and I meet eBays requirements.

I truly am at a loss as to why eBay Germany is treating me like this, it really has upset me, and I am writing this email at 4:30am because I can't sleep. I have been trying through eBay Australia to get an answer as to why this is happening and they just forwarded this case to Germany. Germany just doesn't care about honest sellers.

I am out of pocket of the watch funds and I don't have the watch, it is a total loss for me. The buyer actually left me negative feed back and an Australian eBay member removed the negative feedback they could see I was in the right.

If you could help me, that would be greatly appreciated. This whole event has left a bitter taste in my mouth.

Regards

[papermoon.lady]

Is Paul someone who works for eBay? Ebay employees don't read here. This is just a member-to-member forum.

Have you tried talking to a supervisor on eBay live chat?

Maybe it is also better if you start your own thread here to discuss the issue.

[springyzone]

I've just marked xtreme's post in the hope it alerts him to come back. It does sound very wrong what happened to him.

Back to jellybird's comments:

I think it would be great if she did do the phone chat and mentioned this

 I'd be far more interested if they can tell me why my sales are down 90% here, but up by 200% elsewhere for the same products being sold at a higher price point.

I don't believe they would have an answer (or not one they are willing to admit to) but I strongly believe it is worth alerting them to this because at the moment, I think the attitude is very much one of-this seller's sales have fallen so they must be doing something wrong. Maybe we can give them some tips to get them back on track.

That is fine as far as it goes but they also need to ask-what else do you as a seller need, what is ebay doing wrong that could be improved? Then they need to listen to the answers given by regular sellers.

Employing people to take on these phone chats is one good move but would be costing them money so if this is a free service and so many sellers on this little forum have been contacted then I'd say ebay knows very well it has a problem.

[springyzone]

I know full well my sales have declined, and they dropped after the item info was required for all listings and even more specifically since November 2020. I'd be far more interested if they can tell me why my sales are down 90% here, but up by 200% elsewhere for the same products being sold at a higher price point.

Me again, sorry!

I think we can all guess part of the reason for this. You sell a lot of hand crafted items, if I recall correctly.

So what site do most people think of when it comes to quality, hand crafted items? Etsy.

They just do. Same as people mainly think of realestate.com.au when it comes to house listings. If you want to browse houses, you don't turn to ebay.

So where has ebay gone wrong?

I think it has been in how they promote their image.

They started as a garage sale type site where people were selling off their everyday items, then we had a lot of small businesses coming on with new products and ebay has promoted that. Maybe in response to Amazon, I don't know.

But they would always have been better off promoting their variety. One site where you can find whatever you want, from brand new to vintage to hand crafts etc