Phone number on listings?

[hpwrecking]

it seems to us that there is alot of rivalry going at the moment between spare parts suppliers, a few certin other sellers have got there friends to buy parts of us and leave negative feedback (which we had overturned after we found out).

it leads to me to 2 violations we received last night on a listing, one of which is for having our contact details in our ad for customer service (circumventing ebay fees) which we are not doing.

i've phoned ebay, and a gentlemen instructed me that we must state that the phone number and address is there for ebay customer service but i cant find anywhere that states that on the ebay rules?

i just want to be sure ive been told the right thing as i do not want another violation when we have phoned and been given this information (ive just spent alot of time readjusting our 400 listings which this correct procedure)

[foxette-in-sox]

unfrotunately yes they do, but there seems to be a few other sellers trying to take us out for unknown reasons, im not one to go about reporting everyone for it but id really like to keep all of our listings within the rules as well.

i have readjusted our phone number on all the ads with "EBAY CUSTOMER SERVICE HOTLINE" as i was told to do over the phone today, but i think even he was unsure if that was correct or not

NOOOOO-you are NOT ebay & they were definitely wrong in what they've told you.Every man & their dog who reads your listings will ring & complain about ebay !! Do yourself a favour & remove that ASAP.

It should be

Haden Performance Wrecking Customer Service Hotline

[hpwrecking]

it clearly states that its our customer service line for ebay customers not an ebay customer service line.

this is my problem, that ive been given the wrong information so many times that now i dont even know what we are supposed to be doing and im liable for more violations now

it took me 6hours to edit all our listings and now that appears it could also be wrong

[carls*world]

I'm not 101% sure here, but can't phone numbers be included in seller's details post-sale?

I know name and address are.

[foxette-in-sox]

Sorry but its definitely reading to me as if you are stating you're taking calls for ebay from ebay members lol 

Ebay Customer Service Hotline & Reception

You REALLY need to change it & I'm sure there is a faster way rather than doing it listing by listing.

What you have written is definitely a bad move & could easily see your business swamped with calls by disgruntled members about a million different sellers.

[hpwrecking]

ive currently entered into a live chat with an ebay staff member in regards to what we do from here, so ill keep you all posted on where that comes to

[foxette-in-sox]

Its called bulk edit listings & here is the very step by step instructions as to how to do it

If you have several listings that you want to change, you can revise them all at once:Click My eBay at the top of any page and sign in.Click the All Selling link under "Sell" in the left hand column.Select the listings you want to revise, and then click the Edit button. You can revise up to 200 listings at a time

[hpwrecking]

i tried that, but because everyone of our listings is different it dosnt work