Please contact Minister for Communications regarding AustPost International Delays

[e-clearances]

I like many have items sitting in Australian warehouses awaiting international flights.  Some since mid March.  I spoke with an AustPost representative yesterday that was upfront and basically said they have a list of certain countries that there is NO HOPE of getting international flights to.  In my case it was Portugal.  Yes Im aware that they are switching alot of these parcels to Seafright but by the time it gets there your customers would have lodged INR claims and most likely succeed in getting a full refund and then still getting the item (even though it would be months away).

He also mentioned that they are considering simply returning the items.  IMO this is the best option as sellers, we at least we get the item back. You can then use other carriers that can deliver overseas better than AustPost such as UPS and DHL.  I realise they arent the cheapest but with higher valued items it may be better.  Ive limited the countries I ship to to the airline hubs and major countries that UPS have to travel through regularly.

If you are able to please email  Minister for Communications, the Hon Paul Fletcher (Paul.Fletcher.MP@aph.gov.au) and ask him to direct AustPost to return all these items sitting in warehouses for over 2 months otherwise you will be out a refund and also lose the item.  Also by returning the item AustPost should refund your original postage.

[lm-entertainment]

can veriy what danieh says - there most certainly is a postal industry ombudsman and it has been in existence for the past 14 years or so. 

it only deals with complaints of some postal carriers - but australia post, startrack and fedex are all on that list. 

[e-clearances]

Thanks to those that have mentioned the PIO (ombudsman). Im aware of the agency as it is now known as the commonwealth ombudsman and handles complaints across many federal government departments including austpost.

I was hoping to get the issue looked at quicker than what their process would involve as it would be too late once my items are on a ship.

i will be aproaching them afterwards once it all settles down depending on if austpost partially refunds customers that paid for express air and ended up receiving seamail.

[danieh_6]

How about actually trying the ombudsman now, who directly investigate Australia Post. they reply quite fast.. instead of email a minsters' email that will probably won't be able to help you.. The ombudsman actually have some power in this case, it would be a lot quicker than emailing some email who isn't directly involved with Australia Post.

I don't see why you are hindering yourself and your business. Its free legal help.

[e-clearances]

Ok I will. Let you know what they say.

[e-clearances]

Ive received a reply from the Ombudsman and they are going to investigate the issue.