Please help. :(

[hashtag-trashbag]

Okay so my selling rating is on a down ward spiral and I'm doing everything I can to get On track and resolve issues with customers opening item not recieved claims. Including sending there items even though ebay has refunded them. My dad died unexpectedly a couple of weeks ago and as a seller on 100% positive feedback. Since I started selling beginning of this year adjusting to my new 94.4% has been challenging. It's my fault completely as I was just so devastated and checked out from EVERYTHING for two weeks leaving my customers in the dark no response. Anyway I've been in the process of fixing this and making it right for my customers at a huge loss financially. But now I've just reached breaking point. After being in minus of over $1000 owed to ebay for item not recieved requests (like a **bleep** load of them) I've finally paid ebay back. Then today I post a parcel RIGHT AT THE END OF THE DAY to a customer who has brought 4 expensive items from me coming to a total of just under $1000. I combined all four orders into one and sent it at closing time this arvo at post office Anyway early this evening about two hours after I posted it! I've recieved a message from her saying there are items missing from her package and making comme t about the tiffany and co bracelet not being marked and having no box which is not true. Anyway I'm just sitting here scratching my head trying to figure out what the **bleep**nis going on?? Is she trying to scam me but is just really bad at it?? Or **bleep**.. I know my seller rating is down Its obvious because all of a sudden I have an increased number of unfair claims. I knew I was at risk of with my feedback score. I don't even know what I'm asking for... some advice maybe or just conformation I'm getting scammed perhaps I've checked there pages nothing to alarming but what the he'll is going on.

[*sons_n_daughters* · Accepted solution]

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@hashtag-trashbag wrote:

Thankyou unfortunately ebay is my full time income so that's not am option for me. But I have not listed anything for the time being I just have all my old listings up that are totally manageable. I'm going to take your advice now and contact ebay with tracking details. Thanks for that I think if I start creating a case now then I will be safe. Because she just made a really dumb mistake

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If ebay is your fulltime business, then as Springy said, STOP sending freebies to customers that have been refunded. It achieves absolutely nothing, except you losing money on items you could have resold. It's not going to fix your feedback and it's not going to fix your rating. Only time will do that (you will be back to 100% in 12 months). The buyers are cheering because they got a free item, for basically very little effort.

As for your buyer who bought today and said it was missing items, don't back down. As others have said, save all messages between you. Take screenshots of tracking. She won't be able to open a dispute until the last ETA has passed, so hopefully she realises her mistake between now and then.

[hashtag-trashbag]

So I have managed to pause her item from being sent at my local post office I was going to head down now and take photos of the items packaged together and then send it. Thoughts?

[imastawka]

Photos won't make any difference.

It's been done before to no avail.

They could still say you left stuff out.

Just keep all the messages for if/when they open a case.

I'm sure they've got you confused with another seller.

[sugar249]

I'm so confused,   the last jewellery you sold was over a week ago,  and you only sent it today????

As for item not received cases,  if you didnt send them in time,  justified negative feedback,  not the buyers fault.

[twyngwyn]

this is my guess.....seller posted it Fri, just before closing......managed to retrieve it Mon....now wants to send it with photos in front of postmaster??

[sugar249]

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@twyngwyn wrote:

this is my guess.....seller posted it Fri, just before closing......managed to retrieve it Mon....now wants to send it with photos in front of postmaster??

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Whatever,  they claim that tracking says in transit,  in which case it had left the Post Office.  Quack