Post delivery estimate and PayPal.

[blueeyehayles]

Lately we have had a large amount of customers complaining they didn't receive their items by the estimated delivery date. We get negative feedback threats and also PayPal disputes and what gets to me is these buyers choose regular non tracking post option. We lose as PayPal ALWAYS side with the buyer even if the seller has sent the item. Is a load of crap this estimate date and PayPal siding with buyers. PayPal should only cover buyers if they choose tracking.

[*sparklz*]

Register with and use click and send as that gives seller protection with postage and no signature required and it is all paid for on line.

If the items fit in the 500gm or 3kg satchels then buy the satchels on line via ebay and go from there.

Click and Send guide for eBay users - Australia Post Store - eBay

[kopenhagen5]

Agree in that I dislike the posting times presented.

Of course they are only a guideline but buyers don't see it that way.

ebay would be far better to leave it to sellers to offer different types of services and quote estimates in their own words.

Unforeseen delays can't be factored in.

[bsal6160]

You should only offer trackable postage. You leave yourself open to these disputes with no recourse. I agree Paypal should only cover trackable items BUT they should also make the seller pay for return postage if a dispute is found in the buyers favour and the item has to be returned. Of course this would not cover "change of mind" buys.

[annies_fancy_dress]

THe Postage times are so ridiculous, potential buyers actually think it's seller putting them on.

[phorum_junkie*]

Don't blame ebay for the postage times, that information comes from AP, unless you are using the free post, 30 day refund and one day handling time to try and rise in the searches just add a couple of days to your handling time. Ebay's estimate is APs figure plus your stated handling time.

[digital*ghost]

It's not a far stretch to blame eBay when they say stuff like "...we can reasonably determine it will arrive in X days" (a - probably paraphrased but relatively accurate - quote from the info page on Fast & Free). There's no mention of basing their estimates on AP delivery times, and in fact AP added a day to their average expected times a while back but AFAIK eBay's estimates didn't change. I don't think it helps that the eBay branded C&S satchels now display on listings as "eBay Postage" - like they have anything to do with it in real terms.

At least it's not as bad as in the US, where buyers are told quite specifically that a "good faith dispute" with a seller includes instances where an item doesn't arrive within the estimated time-frame displayed on eBay.